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General => Technical Help => Topic started by: Roobarb on Monday 15 March 21 16:45 GMT (UK)

Title: More HP printer problems
Post by: Roobarb on Monday 15 March 21 16:45 GMT (UK)
I've been trying to print a photo on my HP printer, the problem is that it's printing about two inches of the top of the picture and about an inch of the bottom, nothing in between. I've turned it off and on again, also unplugging it, followed the procedure for aligning the print head which was okay. Still it continues.

Any ideas please anyone?
Title: Re: More HP printer problems
Post by: Gadget on Monday 15 March 21 17:00 GMT (UK)
Do you do a print preview before printing?
Title: Re: More HP printer problems
Post by: Roobarb on Monday 15 March 21 17:05 GMT (UK)
Yes, all is fine with that.
Title: Re: More HP printer problems
Post by: Gadget on Monday 15 March 21 17:08 GMT (UK)
Anything here:

https://support.hp.com/us-en/printer

My OH's hp plays up occasionally but not like that.
Title: Re: More HP printer problems
Post by: Roobarb on Monday 15 March 21 17:11 GMT (UK)
Thanks, I have the HP Printer Assistant on my laptop, no help unfortunately.  :(
Title: Re: More HP printer problems
Post by: Gadget on Monday 15 March 21 17:12 GMT (UK)
Just thinking ~

Does it appear to print the whole page or does it jump between beginning and end?

Is the part that does print different from the middle - e.g. is it black compared with coloured?
Title: Re: More HP printer problems
Post by: jc26red on Monday 15 March 21 18:00 GMT (UK)
Does the printer print and ordinary page of text ok?
Title: Re: More HP printer problems
Post by: Roobarb on Monday 15 March 21 18:01 GMT (UK)
I haven't watched it but from the sound it makes it's as if it's printing the whole page.  The middle part is just the pristine paper, the other bits are printed normally.

I haven't tried a page of text, will try that.
Title: Re: More HP printer problems
Post by: jc26red on Monday 15 March 21 18:04 GMT (UK)
Also check you have selected the correct paper in the print preferences.

From memory, this sounds like a printer software related issue if you have checked you have the right paper, ink, settings and tried the old turn on/off trick.
Title: Re: More HP printer problems
Post by: Gadget on Monday 15 March 21 18:20 GMT (UK)

I haven't watched it but from the sound it makes it's as if it's printing the whole page.  The middle part is just the pristine paper, the other bits are printed normally.

I haven't tried a page of text, will try that.


I meant what the input was like - e.g. I know you like to print out your art work and I was thinking that it might be  different in the centre of the page.

Also - try printing a test page in addition to the text page. 
Title: Re: More HP printer problems
Post by: Roobarb on Monday 15 March 21 18:34 GMT (UK)
The text document has printed normally, that was after a page that had a half inch strip of the picture. It seems as if that's in the printer's memory, I looked earlier about how to clear that, it was just the unplug trick but that didn't rectify it.

Gadget, the picture is of boats, part of the sky printed as normal and part of the beach they're pulled up onto, quite a lot more of the picture should print as sky and beach.  There are no smudges or incorrect colours.  Hope that answers what you meant!  :D When I aligned the printer head it automatically produces a test page that you have to scan to complete the process (which I did).
Title: Re: More HP printer problems
Post by: Gadget on Monday 15 March 21 19:50 GMT (UK)
Are the same strips printing each time, or do they change? 

I'm just wondering if you could try turning it so that it's printing as the opposite layout (i.e. landscape/portrait, etc).

Title: Re: More HP printer problems
Post by: Roobarb on Monday 15 March 21 22:26 GMT (UK)
I've only tried it in landscape format. Difficult to explain this but if the sheet of paper had a grid of ten squares down the shortest side, two squares at the top of those ten would be printed (right across the long side) and one of the ten at the bottom would be printed (again, right across the long side). The remaining seven squares in the middle would have no printing on them. The picture consists across the width of sky, sea, beach. Basically it means that half of the sky, all of the sea and three quarters of the beach are missing, so if I printed it in portrait format they wouldn't join up. I hope that clarifies rather than confuses!  :)
Title: Re: More HP printer problems
Post by: Gadget on Monday 15 March 21 22:32 GMT (UK)
I'll send you my e-mail and you could send it to me to try printing on one of my printers  :)

(it will, at least, show if it's the printer or the file that's causing the prob)
Title: Re: More HP printer problems
Post by: Roobarb on Monday 15 March 21 23:57 GMT (UK)
That's very kind of you Gadget. The thing is, I tried to print three other pictures on Friday and they all did the same so it can't be the file. Thank you anyway.  :)
Title: Re: More HP printer problems
Post by: Gadget on Tuesday 16 March 21 00:05 GMT (UK)
Well, if it's printing text and test files OK, it's not a simple printer error. 

It could be your paper. I've been printing my art works for many years and some papers can cause problems. Sometimes the rollers don't grip photo paper. OR, there's something wrong with the image files.

Maybe phoning HP would be the best thing.

Good luck  :)
Title: Re: More HP printer problems
Post by: Roobarb on Tuesday 16 March 21 00:15 GMT (UK)
It's really odd because I'm using the same paper and jpeg files. Thanks for your help and suggestions.  :)
Title: Re: More HP printer problems
Post by: Dave White on Tuesday 16 March 21 00:42 GMT (UK)
I recall reading somewhere on t'internet in the last week or so (sadly I can't recall where exactly) that the latest Windows 10 upgrade has badly affected some users of HP printers...it caught my eye because mine is an HP Printer but apparently unaffected. I don't understand these things very well but apparently certain printer drivers are affected?

Might be a media scare-story and I'm sorry I can't be more precise but might be worth checking up on if somebody has expertise?
Title: Re: More HP printer problems
Post by: Crumblie on Tuesday 16 March 21 09:01 GMT (UK)
You could try uninstalling the printer drivers and then installing again, if you have not done that already. If that does not work I would contact HP themselves for their help.
Title: Re: More HP printer problems
Post by: Roobarb on Tuesday 16 March 21 09:35 GMT (UK)
Dave, I've been using the printer regularly since the Windows 10 upgrade without any problems (well not this one anyway!  :D) so I think it's unlikely to be that. Thanks for the suggestion anyway.

Crumblie, I thought someone might suggest installing, was hoping that wasn't going to be the answer, I've had to do it several times, it seems to be the only way to correct any problems. I seem to remember having problems connecting the printer back to WiFi last time but I think I created a document with instructions for myself, will have a dig around my laptop and see if I can find it. Will just have to bite the bullet!

Thanks for replies.
Title: Re: More HP printer problems
Post by: KN on Tuesday 16 March 21 14:53 GMT (UK)
drop the photo into a Word doc and then print?
Title: Re: More HP printer problems
Post by: Roobarb on Tuesday 16 March 21 16:05 GMT (UK)
Thanks KN, if this was a one-off where I wanted to print a picture I would do that but as I print them on a regular basis I need to resolve the problem.
Title: Re: More HP printer problems
Post by: Dyingout on Tuesday 16 March 21 17:01 GMT (UK)
As Dave said, it wasn't a scare story by the press! It was all over the Tech media too.

The resolution was to go to updates and uninstall last weeks update.
Title: Re: More HP printer problems
Post by: Roobarb on Tuesday 16 March 21 18:47 GMT (UK)
I wasn't doubting it, it's just that it's such a long time since the Windows 10 update, if that was the source of the problem wouldn't I have had problems before? I've printed umpteen pictures since then.  ???
Title: Re: More HP printer problems
Post by: Dave White on Tuesday 16 March 21 20:53 GMT (UK)
I've had two updates so far this month...a substantial one at the beginning of the month which hit me as I shut down in the early hours, preventing me from turning off, and a minor update just a few days back, which I noticed at startup...lucky me!

Dave

NB May not be the same update times as other folk...I leave Windows Updates to be handled by my Bullguard Antivirus...
Title: Re: More HP printer problems
Post by: Sandblown on Tuesday 16 March 21 21:54 GMT (UK)
 After a Windows 10 Update, I always run the 'Trouble Shooter' from Control Panel. Quite frequently after running this, I receive the "Issues Found and Fixed" message.
Title: Re: More HP printer problems
Post by: andrewalston on Wednesday 17 March 21 11:01 GMT (UK)
The printing fault in the normal monthly patches (KB5000802, 9th March) was reportedly a Blue Screen Of Death when attempting to use some printers. There's no telling though what other effects there may have been.

That patch has now been replaced by KB5001567 (on 15th March), which is supposed to sort things.
Title: Re: More HP printer problems
Post by: Gadget on Wednesday 17 March 21 11:22 GMT (UK)
The text document has printed normally, that was after a page that had a half inch strip of the picture. It seems as if that's in the printer's memory, I looked earlier about how to clear that, it was just the unplug trick but that didn't rectify it.

Note that Roobarb is able to print text and test files with no problem
Title: Re: More HP printer problems
Post by: arthurk on Wednesday 17 March 21 11:39 GMT (UK)
There are reports on the Family Historian User Group that the KB5000802 update had prevented some reports etc printing in the latest FH v.7, and that the KB5001567 one hadn't fixed it. FH v.6 is said to be unaffected.

A suggested workaround was that reports could be created in .rtf format and printed from a word processor. This does all suggest that the issue isn't affecting every program, so could possibly be behind Roobarb's problem.
Title: Re: More HP printer problems
Post by: familydar on Wednesday 17 March 21 12:48 GMT (UK)
Something else it might be worth Roobarb trying, as a possible workaround until the problem gets sorted properly:

Save one of the problem jpgs as some other sort of graphics file - gif, bmp, whatever.  That's "save as" from within the graphics program, don't just change the extension in file manager.  Then try to print the new file.  I'd suggest trying it with something small as you must be close to running out of ink by now!

My thinking behind this is that all computer files that we use on a daily basis have control characters embedded digitally within them.  It seems to be only jpgs that are giving Roobarb's printer a problem.  Although we all personalise our computers to use specific software for certain file types, it's not the .doc or .jpg or .txt  or .ftw extension alone that tells your computer what program to use to open them;  when you save/create the file the software being used (word, irfanview, notepad, FTM etc) embeds these control characters.  I'm wondering if the HP printer is "seeing" these control characters and interpreting them as "don't print the middle part of this file".  If you save as something different then the control characters that say "this is a jpg" will be replaced with something different, which may not cause the printer to misbehave.

Jane :-)
Title: Re: More HP printer problems
Post by: Gadget on Wednesday 17 March 21 13:14 GMT (UK)
My choice would have been png.
Title: Re: More HP printer problems
Post by: Gadget on Wednesday 17 March 21 14:23 GMT (UK)
Is it the same printer as this one that you had problems with a few months ago, Roobarb?

https://www.rootschat.com/forum/index.php?topic=838119.0

Maybe it does need the driver reloaded  :-\
Title: Re: More HP printer problems
Post by: Roobarb on Wednesday 17 March 21 15:21 GMT (UK)
The very same one Gadget.  :(

Some of what Jane said was lost on me but I've got the gist of it, will see what happens with that and if unsuccessful will do the reinstall. Again! You're right Jane, it has been a rather ink consuming process! Will report back later.

Thanks folks.   :)
Title: Re: More HP printer problems
Post by: Roobarb on Wednesday 17 March 21 17:56 GMT (UK)
Latest:

Saved as a PNG file as the quality is better, tried printing, same problem as before.
Uninstalled the printer, reinstalled. Tried printing file (jpeg), same problem.
Ran the troubleshooter, result was that ink levels were low. (Hardly surprising  ::) ).
Replaced cartridge, test page printed, scanned as required for alignment, not recognised so default setting.
Tried to print again, same problem.
Turned off and left it before I throw it out of the window.  >:(

I thought afterwards that I should have tried again to print the PNG file but I've had enough fo rtoday.  :(
Title: Re: More HP printer problems
Post by: Calverley Lad on Wednesday 17 March 21 18:23 GMT (UK)
Well don't dash out to buy a replacement printer just yet, limited supplies of printers available.
Title: Re: More HP printer problems
Post by: Roobarb on Wednesday 17 March 21 18:34 GMT (UK)
That's a comforting thought  :-\
Title: Re: More HP printer problems
Post by: Calverley Lad on Wednesday 17 March 21 19:12 GMT (UK)
I would imagine the more expensive printers still available, just the more modest priced ones out of stock.
Title: Re: More HP printer problems
Post by: andrewalston on Friday 19 March 21 15:14 GMT (UK)
From "The Register", dated yesterday:
----------------------------
Sadly, with impressive speed did not come impressive quality. A glance at the support page for KB5001567 indicates that all is not well in the printing department for Windows 10 users.

"You might get unexpected results when printing from some apps," admitted Microsoft. Not a blue screen of death, but formatting problems, blank labels "from some apps or to some printers" and "elements of the document might print as solid black/color boxes or might be missing, including barcodes, QR codes, and graphics elements, such as logos."

So, while your computer might not freeze when printing, what comes out of the printer for affected users might still be absolute garbage.
----------------------------

The article includes a picture of someone's photo print - with a bug chunk of white in the middle of it. Does it seem familiar?

There's also mention of yet another patch (dated this morning) to address the problem.

https://www.theregister.com/2021/03/18/windows_printer_still_broken/
Title: Re: More HP printer problems
Post by: Gadget on Friday 19 March 21 15:32 GMT (UK)
Roobarb sent me the file a few days back and it printed well on 3 different printers (including an
HP 3in1) and using different papers.

Roobarb uses Wifi to connect to her printer. I printed with a usb conection as my WiFi can sometimes play up.

I've suggested that she tries with a usb connection.

Add - I used 2 different Win 10 machines (both up to date as of Wednesday) and a Mac
Title: Re: More HP printer problems
Post by: Roobarb on Friday 19 March 21 19:29 GMT (UK)
My apologies for not updating on this, I was hoping to have tried a number of things when I reported back, particularly Gadget's suggestion of using a USB cable.

Andrew, that's exactly how my picture looks, apart from the beer that is.  ;D

I did try sending the print job from my (Android) tablet and that was actually successful, although the print quality wasn't as good as when it's sent from my laptop. I also printed out the Wifi connection report which stated that the onnection was excellent and no problems found. I haven't yet got round to connecting with a USB cable, I have to psych myself up to these things! My laptop didn't show any updates when I signed on, perhaps it will do so when I turn it off, hopefully that will fix it and I too can break out the beers (or wine)!  :D
Title: Re: More HP printer problems
Post by: suzilad on Saturday 20 March 21 17:08 GMT (UK)
 A  few weeks ago I was having a problem with my HP Deskjet   3 in 1 Printer I followed all the suggestions that were made on here
A couple of weeks later it it all started again rather than bother going through all the rigmarole  I uninstalled everything and then installed it to be used with a USB connection.
Since then it has worked every time I have used it .This suits me as I don't do a lot of printing and to be honest didn't want to buy a replacement for it .

suzilad
Title: Re: More HP printer problems
Post by: Roobarb on Thursday 22 April 21 19:57 BST (UK)
Well after all this time I have some news. I've been trying to persuade myself to have another go with the printer and do some more tinkering if necessary but hadn't got round to it.
I needed to bite the bullet today as I needed to print a photo for art class tomorrow. I tried it initially with a small version of it in black and white so I wasn't wasting ink if it didn't work. It came out fine and when I tried the full size in colour that worked too. I'm so pleased, no idea why it's working properly now, I can only think that the latest update has corrected it.

Thanks everyone for your suggestions.