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General => Technical Help => Topic started by: wilcoxon on Tuesday 23 March 21 11:58 GMT (UK)

Title: Google stopped working
Post by: wilcoxon on Tuesday 23 March 21 11:58 GMT (UK)
On my Samsung tablet Android I'm getting the message Google has stopped working, also Email has stopped,
Google Play services and briefing has stopped.

Google is working fine through Chrome.
OK. I'm rather confused by what to do to sort it.
If I clear cache and data as some pages suggest will I lose anything.

I really don't know about the Force Stop , can anybody help me please.
Title: Re: Google stopped working
Post by: wilcoxon on Tuesday 23 March 21 12:10 GMT (UK)
Messenger is also stopping ☹
Title: Re: Google stopped working
Post by: scotmum on Tuesday 23 March 21 13:17 GMT (UK)
It is a known fault. Google have supplied the following full instructions to get things fixed:

• To update Android System WebView and Google Chrome via Google Play:

• Navigate to Play Store app

• Search for Android System WebView

• Select the "Update" option
Title: Re: Google stopped working
Post by: wilcoxon on Tuesday 23 March 21 13:49 GMT (UK)
I have found the Play Store app, but can`t find  the  two last  bits.


• To update Android System WebView and Google Chrome via Google Play:

• Navigate to Play Store app

• Search for Android System WebView ?

• Select the "Update" option ?
[/quote]


I`ve also reset my email account , it received one email but has stopped again.
Title: Re: Google stopped working
Post by: mumjo on Tuesday 23 March 21 13:52 GMT (UK)
i went to google playstore then my apps, the apps were there with update next to them. Haven’t checked after updating to see if they are all working ok though
Title: Re: Google stopped working
Post by: wilcoxon on Tuesday 23 March 21 14:04 GMT (UK)
Do you mean the Play Store where you can download an app. I was looking in the settings section on my tablet.
Title: Re: Google stopped working
Post by: scotmum on Tuesday 23 March 21 14:11 GMT (UK)
You need to update the App via Google Play Store

Title: Re: Google stopped working
Post by: wilcoxon on Tuesday 23 March 21 14:41 GMT (UK)
Thanks.
From Play store I downloaded Messenger lite, it's working so far so good,  the Facebook linked one isn't.
I set up another email account with BT,  so thats OK, so far so good. 
I also downloaded a Google , is it Lite , fingers crossed. 

So if I go ahead and install your suggestion will that be OK.
I'm really quite useless so appreciate your help.🙂
Title: Re: Google stopped working
Post by: wilcoxon on Tuesday 23 March 21 14:45 GMT (UK)
Aaaarg, the new BT email has now stopped,  what on earth is going on here.
Title: Re: Google stopped working
Post by: wilcoxon on Tuesday 23 March 21 15:41 GMT (UK)
You need to update the App via Google Play Store


I can't see how to update this,. There's no install or update button.
Every thing I installl just stops working,.
😱
Title: Re: Google stopped working
Post by: Treetotal on Tuesday 23 March 21 15:52 GMT (UK)
It sounds it bit lame but maybe if you switched it off and put it on charge, it may sort itself out.
Carol
Title: Re: Google stopped working
Post by: wilcoxon on Tuesday 23 March 21 16:44 GMT (UK)
https://www.express.co.uk/life-style/science-technology/1413422/Android-apps-keep-crashing-Gmail-Yahoo-Mail-Google-down


B@#Χ%$€y  heck.

Wish this was out there earlier. 
Ive managed to get the email up again,  hopefully. 
 I still can't find how to do the update on Play Store.

I'll just have to wait a couple of days and reinstall Google,  hopefully I'll be fixed by then.

Watch this space.  Thanks for your advice and for trying to help.
Title: Re: Google stopped working
Post by: Treetotal on Tuesday 23 March 21 16:50 GMT (UK)
Aw...at least you know it's not just you! Hope it soon gets sorted before you pull all your hair out, the hairdressers will need the business when they re-open  ;D
Carol
Title: Re: Google stopped working
Post by: wilcoxon on Tuesday 23 March 21 18:22 GMT (UK)
It all seems to be working now, back to my original email. 
I have 2 Messenger apps,  one lite, but I can't see the difference. 
Also have Google lite, again I don't know .
I did contact Samsung and they got back to me with the information about the Google issues.

It's not nice when I haven't a clue. 😁
Title: Re: Google stopped working
Post by: roopat on Tuesday 23 March 21 20:34 GMT (UK)
I had this today.


The Android Web View thing in Play Store did nothing for me but I also went to the Google Chrome app in the Play Store (not phone settings) - click Update, problem solved.


Pat
Title: Re: Google stopped working
Post by: wilcoxon on Tuesday 23 March 21 21:59 GMT (UK)
I had this today.


The Android Web View thing in Play Store did nothing for me but I also went to the Google Chrome app in the Play Store (not phone settings) - click Update, problem solved.


Pat

I couldn't even find how to use it, so just downloaded or updated Google and Samsung email again.

I have 2 messenger apps and 2 Google apps now, one  lite and one normal.  What's the difference between them.
I might just remove the Lite ones, no point in having 2 to add to my confusion 😁