RootsChat.Com
General => The Common Room => Topic started by: IgorStrav on Tuesday 23 March 21 19:32 GMT (UK)
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I think I may have asked this before, and I'm sure it's simple but
I have a message from an Ancestry user who has requested access to one of my trees.
When I go through the process of 'sharing' access to a tree, I can invite someone by email, USER NAME or shareable link.
But the name showing as the sender on the message isn't what Ancestry calls a USER NAME so the invitation fails.
If I click on that person, it shows me their profile, but again not a USER NAME.
What on earth am I doing wrong here?
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I’ve found that it’s always best to invite by email address. That’s the only thing that seems to work for me.
Romilly.
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It's the only thing that's ever worked for me, too!
I did get offered an alternative last time I tried, to send a link to my tree to my invitee, but the link didn't work, and we had to resort to the email again
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I'm glad it's not just me.
I managed to invite this person because I happened to know her email address.
However, if you don't know the person apart from their Ancestry message, then you have to ask them for their email address and in my experience they don't always give them.
I have tried the link option as well (with someone not very conversant with standard invitations), but not sure how well that works.
Why on earth does Ancestry have two user name options, with seemingly no simple method of finding out what they both are?
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I've had this problem too. The user name is not necessarily the same as the name on the person's profile, but there seems to be no way of finding this apart from asking the person. The link option has never worked for me. ::)
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The very same thing happened to me last week & I kept getting messages to say the person had not received the invite after 3 times using their username I tried the e-mail & it worked straight away. I was really embarrassed by this & thought it was my fault.
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Oh, IgorStrav, did solving my problem send you onto this? Sorry, if so.
TY
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Oh, IgorStrav, did solving my problem send you onto this? Sorry, if so.
TY
No, no, TY - I had a request from an Ancestry member but couldn’t invite them from their name as shown by Ancestry on their message, and so had to trawl back in my correspondence to find their email address.
But I thought I’d post here in case I was missing an easy fix.
Apparently not
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I've had this problem too. The user name is not necessarily the same as the name on the person's profile, but there seems to be no way of finding this apart from asking the person. The link option has never worked for me. ::)
The problem is the people who you want to invite to your tree don't necessarily understand that, and they think, well, why do they need my email address when they can see my username on my profile ::) :-\.