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General => Technical Help => Topic started by: Roobarb on Tuesday 27 April 21 10:49 BST (UK)
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Yesterday I was using my HP laptop when the cursor disappeared. I looked on my tablet for a solution and tried the suggested remedies which entailed pressing the FN key and function keys. That didn't work and I then went to Settings by using the keyboard.
While I was trying to solve the problem the computer told me it was trying to perform an automatic repair which didn't work. I tried the Restart option, the exit and continue to Windows 10 option, then the turn off your PC option. None of these worked.
I've Googled the problem, it seems to be quite common for the computer to be stuck in this loop. There are various solutions, some are a bit over my head and I'm nervous about doing anything complicated in case I make things worse.
Can anyone with the right knowledge of these things please advise me of the simplest and best solution?
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You could try re-setting to a previous day. Can't remember how to do it but I'm sure someone will let you know.
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There's an option for that on the HP repair manager but I don't want to go ahead without knowing the implications.
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There are quite a few solutions here,roobarb
https://www.minitool.com/data-recovery/preparing-automatic-repair.html
If nothing works, I'd be off to my friendly local computer repair shop
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Thanks Gadget, I think they're the solutions I'd found and thought they were a bit scary! :o
I'm leaning towards the HP repair manager one, it resets the system to an earlier date without losing any files.
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I've used it in the past and any work I"ve done on my family tree program etc has remained.
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That's reassuring Lizzie, thanks. I might go for that then. :)
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I've used that method in the past but not had any problems for a long while (touch wood - I'm on an HP laptop at the moment! )
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It's running now, not sure how long it will take but will let you know the result. Hope yours stays okay Gadget, I've fallen out with HP a bit lately! It did redeem itself with the printer so maybe I shouldn't be so harsh.
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I'm typing this on my laptop! :D :D The restore worked well, I've checked and all my files are still there.
Thank you for your reassuring advice. :)
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;D ;D
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Have you got anything else made by HP, Roobarb?
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No, just the laptop and printer. I don't think I'll be buying anything else either! ;) ;D
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My previous laptop was HP. It was so slow, my 'phone was quicker at downloading emails etc. I called a computer engineer and he said that for the amount I use it, the hard drive wasn't large enough but that if I changed that, then other things would be out of sync. It seems it was just a bad design (and for me a bad buy as I'd only had it about 2-3 years). So I got a new one, went back to Lenovo which my husband usually buys. We decided to give my old laptop to one of our sons who hasn't got one and just wanted one to play around with. My husband bought something from Microsoft to put onto the HP laptop (we deleted everything and restored it to factory settings). Guess what, it wouldn't download it and then just stopped working all together.
We also changed our HP printer to a Canon one, again the previous HP didn't last very long.
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I've had no real problems with HP laptops or printers.
We have a large format Canon printer which I bought to replace my large format Epson but I hate it. I wish I'd bought another Epson. My 'everyday' 3 in 1 Canon is fine, as is Mr G's 3 in 1 HP
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Every time there's a Windows 10 update our HP printer has a hissy fit, the Lenovo laptop keeps saying the printer is offline,my phone says it's unavailable. Either we have to uninstall & reinstall the printer, or eventually for reasons we don't understand, it sorts itself out.
We had a thoroughly reliable HP printer for years so when it died we got another one. :-\
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Roopat, I too had a very reliable HP printer for years, you think on that basis it's a good idea to buy another one but as we have found to our cost, that's not always the case. :-\