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General => Technical Help => Topic started by: Retriever on Thursday 29 April 21 09:38 BST (UK)

Title: iPhone 6s died on me
Post by: Retriever on Thursday 29 April 21 09:38 BST (UK)
Has anyone else had this happen to them?

Phone fine, working normally, then it suddenly shut down while I was entering a calendar event. Logo came back after a few seconds and then the number prompt. It worked for a while then did it again.

I had put it on charge in case the battery was low although it shouldnít have been as it showed over 60% a couple of hours previously and I hadnít used it.

The situation has gone from there to now where all I can get out of it is if itís plugged into charge when I get the logo coming up and going off, if not plugged in it stays completely blank. The number prompt is no more.

I really canít think why it should be fine and a couple of hours later completely dead.

Any ideas as to whatís happened?

Title: Re: iPhone 6s died on me
Post by: Gadget on Thursday 29 April 21 13:36 BST (UK)
Has it been dropped?

I had a similar problem a few years ago with a Samsung phone. It was accidentally knocked of a shelf at my hairdressers (not by me!) and it worked for a few days afterwards but got worse and worse. I took it into the Samsung shop and they replaced a chip. They said the wiring and chip had been damaged.  It worked fine afterwards. Maybe call in to the Apple shop  :-\
Title: Re: iPhone 6s died on me
Post by: mumjo on Thursday 29 April 21 13:40 BST (UK)
Not an Iphone, but my ipad was doing just the same restarted several times, there was an update yesterday and fingers crossed havenít had the problem since.
I know itís not much help, but could be an apple fault rather than your phone.
Title: Re: iPhone 6s died on me
Post by: Retriever on Thursday 29 April 21 15:44 BST (UK)
Thank you both for your replies.

I donít think it has been dropped but as it is always in my pocket I suppose I could have knocked it against something.

Your comment re update is interesting mumjo. I asked my son if he had any ideas and he said it sounds as though it is stuck trying to do an update.

As you say Gadget, a call in to the Apple shop.
Title: Re: iPhone 6s died on me
Post by: purlin on Thursday 29 April 21 16:47 BST (UK)
Try a 'forced reboot' its quite simple and painless.  Hold the down both the power and home buttons together for about 10seconds, when the apple logo appears on the screen let go of the buttons.

It worth a try won't do any harm.
Title: Re: iPhone 6s died on me
Post by: Retriever on Thursday 29 April 21 17:17 BST (UK)
Many thanks purlin but Iíve already tried that several times.
Title: Re: iPhone 6s died on me
Post by: Rattus on Friday 30 April 21 05:51 BST (UK)
Was it in a cold environment at the time? Mine would spontaneously reboot at anything under five degrees Centigrade, even when plugged in to the charger. If it was unplugged from the charger, it would often plunge from 100% to 1% within a minute of leaving home, then reboot a few minutes later. This is a widely documented phenomenon with this model.

I finally upgraded to an iPhone 12 last month, after five years of owning my 6s. Well worth it. It's probably time for you to consider the change too.
Title: Re: iPhone 6s died on me
Post by: Retriever on Friday 30 April 21 11:13 BST (UK)
Thanks for that Rattus. It wasnít any colder than usual at the time.

Perhaps itís just time for my phone to succumb to a known problem and not worth carrying on with. Itís a shame really because Iíd been happy with it till now.
Title: Re: iPhone 6s died on me
Post by: purlin on Friday 30 April 21 16:49 BST (UK)
It does seem a shame, iPhone 6 is still very useable and supported. Perhaps don't give up too quickly, try the Apple Store and see what words of wisdom they offer.
Title: Re: iPhone 6s died on me
Post by: groom on Friday 30 April 21 17:09 BST (UK)
Lots of people here have had the same problem, but no real answer apart from a new battery. However the cost of getting that done may not be worth it on the off chance that is the problem. Time to upgrade, I think you'll be surprise at the difference.

https://www.ifixit.com/Answers/View/67614/My+iPhone+boots+to+the+Apple+logo+and+then+turns+itself+off.
Title: Re: iPhone 6s died on me
Post by: andrewalston on Wednesday 05 May 21 11:17 BST (UK)
It does seem a shame, iPhone 6 is still very useable and supported. Perhaps don't give up too quickly, try the Apple Store and see what words of wisdom they offer.

I'm afraid it will not be supported much longer. Apple only support phones for 5 years and then declare them unfit for anything but landfill.

The last iPhone 6 was made in September 2016, so in October onwards, the staff in an Apple store will just laugh at you and try to sell you something costing £900+ rather than a £30 battery (which they will charge you £200 for fitting).

In any case, they will attempt to talk you out of a battery swap, claiming that various other parts of the phone must be worn out too, and seeing the chance of commission on that £900+ sale.

Have a listen to this week's "Dare to Repair" on Radio 4, where the presenter explores the options for repairing an iPhone 5C.  https://www.bbc.co.uk/sounds/play/m000vp3b

Apple infamously make it progressively more difficult to repair their kit. If you open two iPhone 12 cases and swap the batteries over, both will then declare that the fitted battery is counterfeit.
Title: Re: iPhone 6s died on me
Post by: Retriever on Wednesday 05 May 21 12:21 BST (UK)
Many thanks to you both but problem now solved. Son got himself a new phone and I now have his previous one.

My other son who is in IT managed to bring my 6s up and running by using iTunes. Unfortunately he couldnít get it to do anything, not even a factory reset.

So it seems the battery was not to blame. At least I know it was definitely dead. Presumably the next thing is to do is find the hammer!

Title: Re: iPhone 6s died on me
Post by: Ruskie on Wednesday 05 May 21 13:31 BST (UK)
It does seem a shame, iPhone 6 is still very useable and supported. Perhaps don't give up too quickly, try the Apple Store and see what words of wisdom they offer.

I'm afraid it will not be supported much longer. Apple only support phones for 5 years and then declare them unfit for anything but landfill.

The last iPhone 6 was made in September 2016, so in October onwards, the staff in an Apple store will just laugh at you and try to sell you something costing £900+ rather than a £30 battery (which they will charge you £200 for fitting).

In any case, they will attempt to talk you out of a battery swap, claiming that various other parts of the phone must be worn out too, and seeing the chance of commission on that £900+ sale.

Have a listen to this week's "Dare to Repair" on Radio 4, where the presenter explores the options for repairing an iPhone 5C.  https://www.bbc.co.uk/sounds/play/m000vp3b

Apple infamously make it progressively more difficult to repair their kit. If you open two iPhone 12 cases and swap the batteries over, both will then declare that the fitted battery is counterfeit.

You should check your battery health via 'settings >battery>battery health.'
Apple still support and will replace batteries for the iphone 6.
A new battery would probably cost you around £40.
Apple employees would never laugh at you for asking about a new battery. They are trained to be nice and respectful to everyone.
Apple employees do not get 'commission' on any sales.
It would not hurt to make an appointment at an Apple store to get it checked There may be a simple and cheap solution. If it is not fixable, Apple will recycle or dispose of it correctly.
 :)

Added: A 2020 Iphone SE starts at £399, an Iphone 12 mini costs from £699 .... both examples are substantially less than £900.  :)
Title: Re: iPhone 6s died on me
Post by: HarryW on Wednesday 05 May 21 13:59 BST (UK)
It does seem a shame, iPhone 6 is still very useable and supported. Perhaps don't give up too quickly, try the Apple Store and see what words of wisdom they offer.

I'm afraid it will not be supported much longer. Apple only support phones for 5 years and then declare them unfit for anything but landfill.

The last iPhone 6 was made in September 2016, so in October onwards, the staff in an Apple store will just laugh at you and try to sell you something costing £900+ rather than a £30 battery (which they will charge you £200 for fitting).

In any case, they will attempt to talk you out of a battery swap, claiming that various other parts of the phone must be worn out too, and seeing the chance of commission on that £900+ sale.

Have a listen to this week's "Dare to Repair" on Radio 4, where the presenter explores the options for repairing an iPhone 5C.  https://www.bbc.co.uk/sounds/play/m000vp3b

Apple infamously make it progressively more difficult to repair their kit. If you open two iPhone 12 cases and swap the batteries over, both will then declare that the fitted battery is counterfeit.

You should check your battery health via 'settings >battery>battery health.'
Apple still support and will replace batteries for the iphone 6.
A new battery would probably cost you around £40.
Apple employees would never laugh at you for asking about a new battery. They are trained to be nice and respectful to everyone.
Apple employees do not get 'commission' on any sales.
It would not hurt to make an appointment at an Apple store to get it checked There may be a simple and cheap solution. If it is not fixable, Apple will recycle or dispose of it correctly.
 :)

I had a new battery fitted at an Apple store for £25.00 as they had an offer in operation (normal price from memory was £45.00).   The Apple staff could not have been nicer.
Title: Re: iPhone 6s died on me
Post by: Crumblie on Wednesday 05 May 21 14:03 BST (UK)
Last week I took my old working iPhone 6s into my local Apple store for recycling and they gave me £60 for it, I also took an old working iPad and they gave me £65. I have no current purchase in mind but the money is in the form of cards which do not expire so that is no problem.

You should never just throw away old electronic equipment, one because they may have your data on them and two because some of their components and connections are made from materials which are finite. Meaning once they are gone from the world they are gone for good.
Title: Re: iPhone 6s died on me
Post by: Retriever on Wednesday 05 May 21 14:28 BST (UK)
I was using my old iPhone 5 whilst the 6 was not usable. Had that been fixed the 5 would have been recycled, once cleared of data.  Recycling the 6 is a problem.

Unfortunately there is no local Apple shop, and Iím not using public transport at present.

Title: Re: iPhone 6s died on me
Post by: Ruskie on Wednesday 05 May 21 14:44 BST (UK)
I am not 100% sure Retriever, but I believe you might be able to post your phone for repairing. It is not ideal though, as interaction and discussion is generally required before making a decision on any repairs - I'm not sure if or how that would work.  :)

You can also phone Apple Support to see what advice they can give you.

Yes, Crumblie, I think components are removed from old phones and ipads and then recycled.

Harry, I think that was a special deal a while back because there were some issues with some batteries (I have forgotten the specifics).