RootsChat.Com
General => The Common Room => Topic started by: Tickettyboo on Saturday 10 July 21 17:40 BST (UK)
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I placed an order for a birth pdf on 2nd Jul. Estimated delivery date was 9th Jul.
Checked my orders in case the email had gone astray and am bemused as it says it was Despatched on 9th Jul. !
The Application Progress bit says
In Progress 02/07/2021 at 18:46:42
Despatched 09/07/2021 at 12:50:50
The View PDF button is just not there. I've raised a query with them as it looks like its stuck in their system.
Hopefully I am the only one affected by this but if you are waiting for a pdf and its overdue check the order status, just in case :-)
Boo
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I placed an order for a birth pdf on 2nd Jul. Estimated delivery date was 9th Jul.
Checked my orders in case the email had gone astray and am bemused as it says it was Despatched on 9th Jul. !
The Application Progress bit says
In Progress 02/07/2021 at 18:46:42
Despatched 09/07/2021 at 12:50:50
The View PDF button is just not there. I've raised a query with them as it looks like its stuck in their system.
Hopefully I am the only one affected by this but if you are waiting for a pdf and its overdue check the order status, just in case :-)
Boo
I had this same issue some weeks ago. I don’t know what goes wrong, but it came in response to an enquiry.
Dave :)
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I had this same issue some weeks ago. I don’t know what goes wrong, but it came in response to an enquiry.
Dave :)
Technology is wonderful but sometimes it falls over :-) I'm sure they'll deal with it as soon as they can.
Boo
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Yes I've had this exact problem a couple of weeks back. Think it arrived about 4 days later.
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Well I'd sent in the query on the day it was 'said' to be despatched (9th) and the delivery mail dropped into my inbox in the very early hours of this morning. I now have the birth .pdf.
The main thing is that its the right one and I have now identified the baby who was born and died too soon and he can have his rightful place on the tree:-)
Boo
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I'm having the same issue at the minute, no 'view pdf' button.. so did it just pop up on the 'my orders' screen after a few days?
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Yes, in my case it said on the 9th that it had been uploaded, but no mail and no download button.
Two days later on the 11th I got the mail and the download button had appeared.
I sent them a message via the contact us facility on the 9th - and got a reply this morning. I don't think they actually read what I was telling them and their reply was it was uploaded on the 9th and is available to view :-(
I've replied to that, pointing out that though I do now have the document, my message was not a complaint as such but, in my innocence, I thought they may like to know that there is some sort of glitch in their system so they could get it rectified.
I doubt anyone will read that message either, but it made me feel better. :-)
GRO are a monopoly for the pdfs for births and deaths, if I had an alternate method of getting b/d .pdfs at a cheaper price than a paper cert I would use it. Just as, where possible, I don't use them for marriages in a church, but get a copy from the archives who hold the parish records which is usually a lot cheaper than a cert.
Boo
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I have this too with a death pdf. Shows as despatched yesterday but there is no 'view pdf' option. I have not received a 'your order is ready' e-mail.
I think I usually only look for them after an e-mail has been received but I'm off work this week and have been looking out for it.
I am wondering if the view option is only available after the e-mail notification has been sent and this part of the process has not happened yet.
The lady in question passed more than a hundred years ago so I'm sure I can wait a day or two more. :)
Tony.
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I'm having a problem with a will on the Govt Find a Will/Probate.
I have ordered four - but one has not arrived. I notice that I have been charged for it.
Nowhere on any of the email confirmation/advice of delivery pages for enquiries.
FS
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I'm having a problem with a will on the Govt Find a Will/Probate.
I have ordered four - but one has not arrived.
I bet it is the one you are most eager to see!
**UPDATE** 00.05am phone pinged with an e-mail "GRO PDF ready". So out of bed, open laptop and there it is with view pdf button available.
The sad death of a young woman leaving behind a husband and four children.
Tony.
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I'm having a problem with a will on the Govt Find a Will/Probate.
I have ordered four - but one has not arrived. I notice that I have been charged for it.
Nowhere on any of the email confirmation/advice of delivery pages for enquiries.
FS
If you are now past the expected delivery date , then sign into your account and select Contact Us at the top of the screen.
You can make an enquiry via that link.
Boo
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Thanks for that, Boo. I had completely missed that - I had been looking on the section where my orders are listed.
FS