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General => Technical Help => Topic started by: Kerrill on Friday 03 September 21 08:10 BST (UK)

Title: Ancestry - no new messages
Post by: Kerrill on Friday 03 September 21 08:10 BST (UK)
Does anyone have the same problem as me and if so is there a fix,  the envelope on the right hand side of my page says I have a message so I read the message and reply but the envelope still shows I have a message each time I log in but there is no new messages.
                                                 
                                                      Hope you could understand and follow my rant . :-\
Title: Re: Ancestry
Post by: jon541 on Friday 03 September 21 08:32 BST (UK)
Not just you Kerrill - it's standard behaviour for the Ancestry message centre and rather irritating.  I opened and read a message yesterday and it's still showing as unread.  From past experience, I think it goes away 24 hours after you first opened the message.  Why they choose to do this when a child in his first week of programming could sort it defeats me.
Title: Re: Ancestry
Post by: BumbleB on Friday 03 September 21 08:42 BST (UK)
On the other hand - I sent a message to a tree owner, found the envelope this morning noting that I have a response.  I've read it and replied and the envelope is now back to normal.  :-\
Title: Re: Ancestry
Post by: Kerrill on Friday 03 September 21 09:15 BST (UK)
Thanks for the reply Jon, it helps when you find your not alone.
Title: Re: Ancestry
Post by: jon541 on Friday 03 September 21 09:25 BST (UK)
Interesting BumbleB - I wonder if it's also checking that you have replied to a message.  The person who messaged me yesterday included an email address so I didn't reply via the message centre.
Title: Re: Ancestry
Post by: KGarrad on Friday 03 September 21 09:27 BST (UK)
I'm with BumbleB ;)

Had 3 messages this week; replied every time and had no problems with the Message icon.
Title: Re: Ancestry
Post by: ggrocott on Friday 03 September 21 10:11 BST (UK)
It had a 'moment' yesterday, told me I had two new messages I got all excited then found that I hadn't.  After 'refreshing' it several times the system decided I didn't have any new messages after all.  I wish it would go back to the way it was some time ago, with directories etc..  The Good Ol' Days!  :-(
Title: Re: Ancestry
Post by: Kiltpin on Friday 03 September 21 10:28 BST (UK)
From my own experience, the icon stays active till you reply, then it goes away. 

I have one message dating back over 10 years. I tried to reply, but the OP had died and their relatives closed all internet activity. Ancestry said I could not reply to an account that did not exist.So it remains, as a testament to researcher who got in a muddle. 

Regards 

Chas
Title: Re: Ancestry
Post by: jon541 on Friday 03 September 21 12:59 BST (UK)
Another thought - if the icon only changes when you respond to a message, does that not lead to a game of eternal ping-pong since there will always be one person who hasn't replied? ... I'm sure that's not the case so presumably the onus is on the person originally sent the message/query.

Daft logic on Ancestry's part really - much better just to remove the 'unread message' flag once it has been opened and read.
Title: Re: Ancestry
Post by: AllanUK on Friday 03 September 21 13:11 BST (UK)
Interesting BumbleB - I wonder if it's also checking that you have replied to a message.  The person who messaged me yesterday included an email address so I didn't reply via the message centre.

Likewise, my message gave me an email address which I used to reply to the sender, 2 days later, I still see Ancestry is telling me that I have a message.
Title: Re: Ancestry
Post by: familydar on Friday 03 September 21 13:12 BST (UK)
I had this a week or two back after Anc had unleashed some update or other.  After several days I clicked "see all messages" and used the filter (the weird symbols at the right of the search box) to view unread.  As I suspected, there weren't any, but the unread message icon disappeared.

Could be coincidence or perhaps it's a usable workaround?

Jane :-)
Title: Re: Ancestry
Post by: AllanUK on Friday 03 September 21 13:18 BST (UK)
I had this a week or two back after Anc had unleashed some update or other.  After several days I clicked "see all messages" and used the filter (the weird symbols at the right of the search box) to view unread.  As I suspected, there weren't any, but the unread message icon disappeared.

Could be coincidence or perhaps it's a usable workaround?

Jane :-)

Just tried your work around Jane, but Ancestry still telling me that I have a message.

Allan  :-(
Title: Re: Ancestry
Post by: AllanUK on Friday 03 September 21 13:28 BST (UK)
I had this a week or two back after Anc had unleashed some update or other.  After several days I clicked "see all messages" and used the filter (the weird symbols at the right of the search box) to view unread.  As I suspected, there weren't any, but the unread message icon disappeared.

Could be coincidence or perhaps it's a usable workaround?

Jane :-)

Just tried your work around Jane, but Ancestry still telling me that I have a message.

Allan  :-(

Just tried Jane's workaround twice more, logging out of Ancestry each time and finally, success!!

Allan :-)  :-)
Title: Re: Ancestry
Post by: johnbarr on Sunday 26 September 21 01:31 BST (UK)
I had the same problem and then discovered that clicking on the message where it shows in the left hand column with senders name and icon cleared the message icon top right.

Now I find that I can't reply as the reply box will not accept anything from my keyboard !@#$%
 ::) ???