RootsChat.Com

Agree with you CarolA3 too.

Never had a problem with FindMyPast before but their 1939 Database is absolutely shocking and after requesting (and receiving from me) extra information on one query they don't seem to have any intention of sorting things out.

Bought batch of 15 households, got 13 pages, the others were just duplicates of two of the earlier households with so many errors, but I still got charged even though I was technically opening the same page twice, via different name in the same household.

I will certainly think long and hard before attempting to purchase more.

Will have to look into the Genealogist.

thanks for the responses,

despite a reminder earlier in the week, they still haven't answered most of my queries. Just the one to say that the discount code can't be applied to sets of 15 households, just 5!

Eventually opened one more page to confirm that only one of the three girls whose surname they had changed had, in fact married the guy whose name they had all been changed to. Another had a different married name on the page, and the incorrect spelling of a first name of one of them was also a transcription error! all of which I was pretty sure of anyway but with so many errors, I needed confirmation that it was indeed the correct household.

Hi Carole699
I am also experiencing delayed responses, eventually (several days) followed by a question to which they should have an answer already.

I feel that I am giving them more information than they are giving me, at a consideral cost.

A lot of mistranscriptions in the records that I have redeemed my credits for,
one accidentally purchased twice, two couples, the younger wife and her parents (different name) in same household (why is database not linked to show this?).

no extra discount on package of 15 credits, despite message saying this had been applied.

no way to identify redacted member of my Mum's family, as both she and her younger brother are not on visible list.

And now they are asking me to identify address of duplicated purchase and all names of that household despite the fact that I have to look them up in their data-base to do so.

I am unable to find anyone that I don't already have full information for.

I think I would advise waiting before paying for information, as if I finally get round to using up all my credits and notifying them of all mistakes, I suspect that I will have done as much work as they have on this database, so why is it me paying them?

Warning. I don't know if this has been mentioned elsewhere - too bogged-down in the changing references to notice, but I just accidentally repurchased a household record. Same household but listed under two different surnames!

Since you can no longer check address before selecting, this is very easy to do!

Also went for largest bundle as I knew I had a good few to look for, and suspect that the discount was not applied to that.

This could be a very expensive exercise!