5
« on: Tuesday 31 May 22 15:33 BST (UK) »
Has anyone else had this problem? I use Ancestry a lot for research, looking for original documents, such as baptism certificates. This week I have been unable to access the originals of these records.
I am a sceptic, so guessed that the loss of access was not my computer's fault, but a result of "upgrades". Needless to say, Ancestry faffed around with explanations - my account had not been paid, my cache was too full, and so on. Finally, today, they admit that it's their fault "Sources are currently not displaying properly on the older Safari browser versions".
The solution? "If you're using a computer or mobile device that's no longer supported by the manufacturer, consider switching to a device that's supported by the manufacturer." Which I translate as "buy a new computer" ...
Now, I admit that I am a bit of a computer dinosaur - yes my Mac is described by Apple as "obsolete" - but the machine I have does exactly what I want in a way that newer machines don't. (yes, Apple, what happened to the Grab function that I use all the time...?) Am I alone in thinking that the Ancestry solution - buy something else - is unsatisfactory.
Is anyone else, with older kit, having the same problem?
RWT
PS I asked how much of a rebate I could expect ... Hope springs eternal...