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« on: Wednesday 20 May 20 17:48 BST (UK) »
Hi,
First I have no technical knowledge of computers, my son always deals with all this but we are on
lock down and he is miles away.
My problem is that I subscribe to a well known Genealogy site, do not get notification when they are about to take my subscription and no other e-mail contact even though I have ticked the necessary boxes to receive info. Note emails are not going into spam or junk.
I sent them an email asking why, they now say that before they can forward my complaint I must clear cache and cookies and view e-mails on chrome to see if any email they send works.
My e-mails and other things are connected to my lap top.
I will not be doing as they ask.
Can anyone explain why I have received their emails about my complaint but have not received others prior to this?
Bet you all think this is a stupid question but please help.
Spendlove