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« on: Saturday 17 June 23 07:14 BST (UK) »
My instinct is that it is far more likely that Ancestry's software is deficient than that you have done anything wrong. Their main interest is very much in selling subscriptions, upgrades and DNA tests. The Traits upgrade which they seem to be pushing hard is about as scientific as Family Fortunes.
I spent years submitting frequent problem reports telling them that the indexes to many 1861 Anglesey census records were clearly wrong, but never got more than standard responses saying that they would submit the report to the appropriate team. Often, many remained wrong years later.
Unlike most testing companies, they refuse to allow customers to upload tests from other testing companies to their site, and they do not allow testers to see details of the segments on which they match with other testers, whether or not both testers consent to this.
I have found that Thrulines is sometimes useful, but that its suggestions are sometimes nonsense, showing many logical inconsistencies.