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Author Topic: Problems for users of BT as an ISP accessing RootsChat  (Read 6440 times)

Offline julianb

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Problems for users of BT as an ISP accessing RootsChat
« on: Monday 26 February 07 18:29 GMT (UK) »
I've just been contacted by fellow rootschatters (using BT as an ISP) who are unable to access rootschat. 

Are other people on BT having similar problems? If you are on BT and have been able to get in, please share your secret.

JULIAN



JULIAN
ESSEX  Carter, Enever, Jeffrey, Mason, Middleditch, Pond, Poole, Rose, Sorrell, Staines, Stephens, Surry, Theobald HUNTS  Danns KENT  Luetchford, Wood NOTTINGHAMSHIRE  Baker, Dunks, Kemp, Price, Priestley, Swain, Woodward SUFFOLK  Rose SURREY  Bedel, Bransden, Bysh, Coleman, Gibbs, Quinton SUSSEX Gibbs, Langridge, Pilbeam, Spencer WILTSHIRE  Brice, Rumble

Offline Tati

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Re: Problems for users of BT as an ISP accessing RootsChat
« Reply #1 on: Monday 26 February 07 19:01 GMT (UK) »
Hi Julian  :)

Quote from: julianb on Monday 26 February 07 18:29 GMT (UK)
Are other people on BT having similar problems?

YES - I'm in contact with someone in the same case - unable to access today at all.

Will post if they find a solution* or an idea ...

*edit: err... yes, I'm a little thick :P ;D ... Of course they don't need me to post the solution if they find it  


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Offline Tati

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Re: Problems for users of BT as an ISP accessing RootsChat
« Reply #2 on: Monday 26 February 07 19:08 GMT (UK) »
Just copying and pasting from their mail:

After investigation, it seems to be a DNS (Domain Name Server) or Transport problem – as Rootschat’s URL cannot be resolved to an IP Address by PING or TRACERT when using standard BT BroadBand …..

 
If people want to compare their DNS Server IP addresses they can obtain them by running IPCONFIG /ALL in a DOS Command Window – ie type it in the window opened when START->RUN is clicked …
 "My dear, I think the English pronounce it 'appiness"  

I'm afraid of no ghost

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Offline Pinetree

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Re: Problems for users of BT as an ISP accessing RootsChat
« Reply #3 on: Monday 26 February 07 19:12 GMT (UK) »
Think I have the same problem see

http://www.rootschat.com/forum/index.php?topic=217122.msg1130825#msg1130825

Think I might keep dial up going so I don't have to be without Rootschat  ;) ;D ;)

Pinetree
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Offline julianb

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Re: Problems for users of BT as an ISP accessing RootsChat
« Reply #4 on: Monday 26 February 07 19:21 GMT (UK) »
Pinetree: Thanks - I'm passing on the dial-up tip.

Tati - thanks but not sure exactly what it means!

JULIAN
ESSEX  Carter, Enever, Jeffrey, Mason, Middleditch, Pond, Poole, Rose, Sorrell, Staines, Stephens, Surry, Theobald HUNTS  Danns KENT  Luetchford, Wood NOTTINGHAMSHIRE  Baker, Dunks, Kemp, Price, Priestley, Swain, Woodward SUFFOLK  Rose SURREY  Bedel, Bransden, Bysh, Coleman, Gibbs, Quinton SUSSEX Gibbs, Langridge, Pilbeam, Spencer WILTSHIRE  Brice, Rumble

Offline Tati

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Re: Problems for users of BT as an ISP accessing RootsChat
« Reply #5 on: Monday 26 February 07 19:27 GMT (UK) »
Quote from: julianb on Monday 26 February 07 19:21 GMT (UK)
Tati - thanks but not sure exactly what it means!
LOL, don't ask me !! But I'm sure someone else will know  :P   

(And Hi Cuz Pinetree  ;)  :D)
 "My dear, I think the English pronounce it 'appiness"  

I'm afraid of no ghost

Census Information is Crown Copyright, from www.nationalarchives.gov.uk

Offline julianb

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Re: Problems for users of BT as an ISP accessing RootsChat
« Reply #6 on: Monday 26 February 07 19:29 GMT (UK) »
Quote from: Tati on Monday 26 February 07 19:27 GMT (UK)
Quote from: julianb on Monday 26 February 07 19:21 GMT (UK)
Tati - thanks but not sure exactly what it means!
LOL, don't ask me !! But I'm sure someone else will know  :P   

(And Hi Cuz Pinetree  ;)  :D)

You mean it's a case of the blind leading the blind  ;D ;D
ESSEX  Carter, Enever, Jeffrey, Mason, Middleditch, Pond, Poole, Rose, Sorrell, Staines, Stephens, Surry, Theobald HUNTS  Danns KENT  Luetchford, Wood NOTTINGHAMSHIRE  Baker, Dunks, Kemp, Price, Priestley, Swain, Woodward SUFFOLK  Rose SURREY  Bedel, Bransden, Bysh, Coleman, Gibbs, Quinton SUSSEX Gibbs, Langridge, Pilbeam, Spencer WILTSHIRE  Brice, Rumble

Offline Tati

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Re: Problems for users of BT as an ISP accessing RootsChat
« Reply #7 on: Monday 26 February 07 19:35 GMT (UK) »
I can't often enjoy the pleasure of copying and pasting on this site Julian so pleeeaase don't spoil it for me  ;D  ;D 
 "My dear, I think the English pronounce it 'appiness"  

I'm afraid of no ghost

Census Information is Crown Copyright, from www.nationalarchives.gov.uk

Offline Barbara F

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Re: Problems for users of BT as an ISP accessing RootsChat
« Reply #8 on: Monday 26 February 07 19:59 GMT (UK) »
I have been having problems intermittently today too.  Will speak to my resident expert about it now that it seems to be a problem specifically for BT ISP users.
Barbara
Joy, Larkin, Twort, Baker, Whibley - Brenchley and Horsmonden area Kent
Fewell and Speller - Essex and London
Headington and Bateman - London
Feltwell - Norfolk and London
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