Cant print image from ScotlandsPeople

[harrietmont]

Can anyone tell me how to print from the Scotlandspeople Website.I purchased a £5 Will and Testament from them which comes as a download.
This was o.k. and the 5 page images are saved in "Viewed Images" which I can access indefinitely but it wont let me print them.
I've tried various options like clicking on the print icon using the toolbar file print but each time I get the web page headingprinted
 but the image comes out with solid ink.I've wasted nearly a cartridge trying to sort this out not cheap when you're using Dell Printer.
I've tried ScotlandsPeoples Help and FAQ icons but with no luck.I just hope some kind person knows how to sort this out.I'm just glad I have'nt got many Scottish relatives I've never come across such an unuser friendly site
Please Help!!!!
Harrietmont

[LizzieW]

I've never come across such an unuser friendly site

Can't help with your problem, but read the thread below.  It is about SP buying Findmypast.  FindMyPast is a very user friendly site and when I've had to e-mail them they have replied very quickly.  Hope things don't change.

www.rootschat.com/forum/index.php?topic=279963.new;topicseen#new

Lizzie

[harrietmont]

Hi Lizzie
Just read that with a sinking feeling.ScotlandsPeople are so unhelpful.before I had the printing problem,I bought £6 credits which I've done before when searchingCensus and Parish Records only to find out that you cant download Wills from your Credits.When I complained about this I was treat like a naughty schoolgirl but eventually was reimbused the credits then filled in an identical form to purchase The Will and Testament.I'm now dreading the 1911 Census.
You heard it here first!!
Harrietmont

[RJ_Paton]

If you go into "My profile" on Scotlands people and change your image viewer to Direct Download this will save the image to your computer and you can then print it off from there using any decent graphics program. If you don't have one irfan view a free program is an excellent piece of software
http://www.irfanview.com/

[harrietmont]

Hi
Thank you so much for this information.I followed your advice and it worked within minutes.
I was getting to tearing my hair out!Nowhere on this site were easy to follow instructions like yours so once again thank you so much
Harrietmont

[jinks]

I often have the same problem from websites, so now I
click on the image save it, and then print it off from
Irfanview.

Jinks