Author Topic: Change of email address  (Read 2398 times)

Offline Andcarred

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Change of email address
« on: Tuesday 25 March 08 09:23 GMT (UK) »
Hi,

I apologise in advance if the answer to this question is somewhere, but I did look and couldn't find any instructions.   How do I notify of a change in my email address? ??? ???

Andcarred
Allwood-Birmingham-Australia
Collins-Dublin
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Vincent-Dewlish, Dorset
Austen-Lydd
Dewsbury-Sutton Bonnington, Notts
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Godden-Cornwall/London
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Offline Tati

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Re: Change of email address
« Reply #1 on: Tuesday 25 March 08 09:38 GMT (UK) »
Hi Andcarred,

I think you can change it via your profile > membership related settings  :)
 "My dear, I think the English pronounce it 'appiness"  

I'm afraid of no ghost

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Offline kob3203

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Re: Change of email address
« Reply #2 on: Tuesday 25 August 09 05:17 BST (UK) »
Help! I can't change my email address!

I went into Profile > Membership Related Settings, changed my existing email address for my new one, entered my password where it asks for "Current Password", and clicked [Change Profile]. It looked like it had accepted the new email (it's in the "Email:" box). However, "Current Password:" is now in red.

When I clicked on "Membership Related Settings" again it's still showing my old email address.

Re-entering my password when "Current Password:" goes red and clicking  [Change Profile] again doesn't help. I even logged out and logged back in just to check that I hadn't forgotten my password!

Any ideas?  ???
Pete

P.S. I'm using Firefox 3
Most roots researched back to the early/mid 1800s:
Mitchelstown, Co.Cork: CORBETT (pre1935), SWEENEY  (pre1935), CUSACK? (pre1894), KEYS? (pre1894)
Mallow, Co.Cork: BROWNE (1895-1935)
Caher, Co.Tipp: BROWNE (pre1895), PURTELL(pre1895)
Cashel, Co.Tipp: FANNING (pre1886)
Llanelly, Carms: GRIFFITHS (pre1934), REYNOLDS (pre1901), WILLIAMS (pre1934)
Ton Pentre, Glams: LEWIS (pre1901)

Offline kob3203

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Re: Change of email address
« Reply #3 on: Wednesday 26 August 09 08:51 BST (UK) »
A bit more info on the problem. I get exactly the same results with Firefox 3 in safe mode, Internet Explorer 8, and Opera 9.6 - so it doesn't appear to be a browser problem

I get the same problem if I type rubbish as the current password - so it looks as if it's simply not accepting my current password

I know I'm typing my current password correctly - yes, I could have mis-typed once, maybe twice, but three times is pushing it, and I've tried several times: the password I type logs me in okay, but isn't accepted on the "Membership Related Settings" page.

Maybe it's something to do with special characters in the password (i.e. !"£$%^&*()+{}:@~<>?[];'#,./ etc...) ?

Pete
Most roots researched back to the early/mid 1800s:
Mitchelstown, Co.Cork: CORBETT (pre1935), SWEENEY  (pre1935), CUSACK? (pre1894), KEYS? (pre1894)
Mallow, Co.Cork: BROWNE (1895-1935)
Caher, Co.Tipp: BROWNE (pre1895), PURTELL(pre1895)
Cashel, Co.Tipp: FANNING (pre1886)
Llanelly, Carms: GRIFFITHS (pre1934), REYNOLDS (pre1901), WILLIAMS (pre1934)
Ton Pentre, Glams: LEWIS (pre1901)

Offline kob3203

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Re: Change of email address
« Reply #4 on: Thursday 27 August 09 06:07 BST (UK) »
The problem was 99% certainly (never 100%  ;) ) special characters in the password.

I used the "Forgotten Password" link on the login page to reset my password. With the new special-character-free password I successfully changed my email address on the first attempt.

Maybe one of your website techies could check that out - I'd guess that the "Membership Related Settings" page doesn't like one of these characters in the password

& * + |

My guess would be the ampersand...

Cheers,
Pete
Most roots researched back to the early/mid 1800s:
Mitchelstown, Co.Cork: CORBETT (pre1935), SWEENEY  (pre1935), CUSACK? (pre1894), KEYS? (pre1894)
Mallow, Co.Cork: BROWNE (1895-1935)
Caher, Co.Tipp: BROWNE (pre1895), PURTELL(pre1895)
Cashel, Co.Tipp: FANNING (pre1886)
Llanelly, Carms: GRIFFITHS (pre1934), REYNOLDS (pre1901), WILLIAMS (pre1934)
Ton Pentre, Glams: LEWIS (pre1901)

Offline trellisick

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Re: Change of email address
« Reply #5 on: Wednesday 21 October 09 22:54 BST (UK) »
i am having the same problem i have a new email address and tried to change it but it says give us your password to change your email address unfortunatly i have forgotten my password, oh ek, kali.
KUHNELL, prussia, germany, australia. TAYLOR, easton in gordano, penmark, essex. barry, glamorgan. HILL, southampton, barry, glamorgan.

Offline Tati

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Re: Change of email address
« Reply #6 on: Thursday 22 October 09 08:05 BST (UK) »
Does your old e-mail addy still work nonetheless, Kali?

If so, you could use this, maybe?   
http://www.rootschat.com/forum/index.php?action=reminder

 "My dear, I think the English pronounce it 'appiness"  

I'm afraid of no ghost

Census Information is Crown Copyright, from www.nationalarchives.gov.uk