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Author Topic: Ancestry again!  (Read 11593 times)

Offline forthefamily

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Re: Ancestry again!
« Reply #9 on: Sunday 25 May 08 20:05 BST (UK) »
Since Ancestry gave the option to upgrade/enhance the view of census records (which I accepted instead of continuing with the old service) I have been having problems. The screen freezes and I get kicked out. I use Firefox and it gives me the option to restore to the previous view which I do. So I don't have to start all over again.  :) Then I have no problems for awhile but it usually happens again.... :-\  Previous to the enhancement option I never had any issues.

mab
Census information is Crown copyright from www.nationalarchives.gov.uk

Inishowen: Meenamullaghan (Big Hill), Foffenagh (Rock), Illies and area...mainly McCallion, Doherty, Bradley, Grant, Devlin
Kilmacrenan: Gortnacorrib....Bonner
Scotland: Bonar, Boner Bonner etc
Conwal: Kirkstown.....Toner, Parke
Derry City: Bonner, McGowan, McGilloway, McElwee, Bradley
Omagh: Bradley
Fanad Penninsular, Donegal.....McBride, Friel, Fielty
Sligo: McGowan

Offline millymcb

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Re: Ancestry again!
« Reply #10 on: Sunday 25 May 08 20:24 BST (UK) »
Oh yes - I already sent an e-mail.

I was on explorer when it did it today but  usually use Mozilla Firefox - and that has been doing it too (even using the old viewer option).   But I got back on today on Mozilla OK (till now fingers crossed). 

Very frustrating

Milly >:(
McBride (Monaghan, Manchester), Derbyshire (Bollington,Cheshire), Knight (Newcastle,Staffs), Smith (Chorley, Lancs & Ireland), Tipladay (Manchester & Yorkshire) ,Steadman (Madeley,Shropshire), Steele (Manchester,Glasgow), Parkinson (Wigan, Lancashire), Lovatt, Cornes & Turner (Staffs) Stott (Oldham, Lancs). All ended up Ardwick, Manchester
Census info is Crown Copyright http://www.nationalarchives.gov.uk

Offline Fisherman

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Re: Ancestry again!
« Reply #11 on: Sunday 25 May 08 20:25 BST (UK) »
Hi mab,

Does this happen when you try and view  images.
If so Ancestry sent me instructions on how to remove the Enhanced Image Viewer to prevent this happening.  
PM me your email address and I'll forward them to you.

Chris
Sockett in Shropshire, Montgomeryshire, Herefordshire, Monmouthshire, Glamorgan and probably the rest of the UK
Corbet/t in Shropshire, Norfolk, Worcestershire
Gambold in South West Wales, USA, Australia
Baylis/s in Gloucestershire, South Wales
Richards in Breconshire
Manthorpe in Shropshire, Norfolk, Cheshire, Suffolk

Offline forthefamily

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Re: Ancestry again!
« Reply #12 on: Sunday 25 May 08 20:33 BST (UK) »
Yes...it happens when I trying to view an image...it drives me crazy  :o

I will pm my email address.

Thanks

mab
Census information is Crown copyright from www.nationalarchives.gov.uk

Inishowen: Meenamullaghan (Big Hill), Foffenagh (Rock), Illies and area...mainly McCallion, Doherty, Bradley, Grant, Devlin
Kilmacrenan: Gortnacorrib....Bonner
Scotland: Bonar, Boner Bonner etc
Conwal: Kirkstown.....Toner, Parke
Derry City: Bonner, McGowan, McGilloway, McElwee, Bradley
Omagh: Bradley
Fanad Penninsular, Donegal.....McBride, Friel, Fielty
Sligo: McGowan

Offline Fisherman

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Re: Ancestry again!
« Reply #13 on: Sunday 25 May 08 20:54 BST (UK) »
mab & Milly

Instuctions sent.

Chris
Sockett in Shropshire, Montgomeryshire, Herefordshire, Monmouthshire, Glamorgan and probably the rest of the UK
Corbet/t in Shropshire, Norfolk, Worcestershire
Gambold in South West Wales, USA, Australia
Baylis/s in Gloucestershire, South Wales
Richards in Breconshire
Manthorpe in Shropshire, Norfolk, Cheshire, Suffolk

Offline dolly dimples

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Re: Ancestry again!
« Reply #14 on: Sunday 25 May 08 21:07 BST (UK) »
  Hi Chris, Can I please ask why it is that I can view the images quite quickly for about 1 & half hours then  all of  a sudden I cant?  Surely it seems to me that Ancestry are trying to blame our computers etc, when I think it is simply an overload of users..If you can also send me instuctions Chris I will glady try it.... thank's to all who joined in this thread.    Dolly..

    PS  Have been using Ancestry today with no further trouble as yet!
Northumberland. Main.Hertfordshire.Brash.Dryden
East Lothian.Brash. Dryden. Cumberland.Henderson.Joyce.
Plymouth.Charlick. Canada.Boulds.

Offline Fisherman

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Re: Ancestry again!
« Reply #15 on: Sunday 25 May 08 21:12 BST (UK) »
Hi Dolly,

The problem seems to occur when you don't allow an image to fully open before moving to the next.  That's how I discovered it.
Ancestry seem to be blaming their Enhanced Image Viewer.

No problem with Ancestry since I followed their instructions
PM me your email address and I'll forward the instructions they sent me to remove it

Chris
Sockett in Shropshire, Montgomeryshire, Herefordshire, Monmouthshire, Glamorgan and probably the rest of the UK
Corbet/t in Shropshire, Norfolk, Worcestershire
Gambold in South West Wales, USA, Australia
Baylis/s in Gloucestershire, South Wales
Richards in Breconshire
Manthorpe in Shropshire, Norfolk, Cheshire, Suffolk

Offline Nick29

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Re: Ancestry again!
« Reply #16 on: Monday 26 May 08 13:41 BST (UK) »
I assume you're aware of the problems with the Ancestry image viewer and Norton Internet Security 2008 ?  :o

RIP 1949-10th January 2013

Best Wishes,  Nick.

Census information Crown Copyright, from www.nationalarchives.gov.uk

Offline millymcb

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Re: Ancestry again!
« Reply #17 on: Monday 26 May 08 15:00 BST (UK) »
Quote from: Fisherman on Sunday 25 May 08 21:12 BST (UK)


The problem seems to occur when you don't allow an image to fully open before moving to the next.  That's how I discovered it.
Ancestry seem to be blaming their Enhanced Image Viewer.

Chris

Well I do zip about quite quickly backwards and forwards through the pages so I can see that could be a possibility.

Milly :)
McBride (Monaghan, Manchester), Derbyshire (Bollington,Cheshire), Knight (Newcastle,Staffs), Smith (Chorley, Lancs & Ireland), Tipladay (Manchester & Yorkshire) ,Steadman (Madeley,Shropshire), Steele (Manchester,Glasgow), Parkinson (Wigan, Lancashire), Lovatt, Cornes & Turner (Staffs) Stott (Oldham, Lancs). All ended up Ardwick, Manchester
Census info is Crown Copyright http://www.nationalarchives.gov.uk
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