Author Topic: Ancestry login problems  (Read 6553 times)

Offline Floss

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Ancestry login problems
« on: Friday 31 October 08 08:16 GMT (UK) »
Anyone else experiencing login problems ?  Can't login at all and it won't recognise my e-mail either  :'(  Subscription up to date.
Cutsforth - Hull
Blades/Donson - Lincolnshire
Forward - Hull/Lincolnshire/Polperro
Fryman - Grimsby
Seed - Dewsbury/Lincolnshire
McIlduff - Portadown/Glasgow
McIntosh - Aberdeen/Glasgow
Beattie - Angus/Aberdeen
Census Information is Crown Copyright from www.nationalarchives.gov.uk

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Offline Nigel Porter

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Re: Ancestry login problems
« Reply #1 on: Friday 31 October 08 08:20 GMT (UK) »
Yes, I can get into the home page, but when I enter my login and password the 'page cannot be displayed' screen comes up.  It was OK on wednesday night, but last night and this morning, no joy.
Porter - Heckington/Boston - Lincs
Asher - Lincs
Otter - Lincs
Wright - Heckington
Giddings - Tydd St Mary
Williams - Merionethshire/Anglesey
Rose - East London
Stevens - East London
Grimwood - East London

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Offline Floss

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Re: Ancestry login problems
« Reply #2 on: Friday 31 October 08 08:23 GMT (UK) »
Thanks Bigpotts, looks like the problem is their end
Cutsforth - Hull
Blades/Donson - Lincolnshire
Forward - Hull/Lincolnshire/Polperro
Fryman - Grimsby
Seed - Dewsbury/Lincolnshire
McIlduff - Portadown/Glasgow
McIntosh - Aberdeen/Glasgow
Beattie - Angus/Aberdeen
Census Information is Crown Copyright from www.nationalarchives.gov.uk

Offline Jane Masri

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Re: Ancestry login problems
« Reply #3 on: Friday 31 October 08 08:24 GMT (UK) »
Same here   ::)

jane
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Offline kiwihalfpint

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Re: Ancestry login problems
« Reply #4 on: Friday 31 October 08 08:25 GMT (UK) »
Same here .... it was going ok five hours ago.    So must be their end :)


Cheers
KHP
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Offline AMBLY

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Re: Ancestry login problems
« Reply #5 on: Friday 31 October 08 08:26 GMT (UK) »
Just started happening to me here (NZ) abt 20 mins ago (abt 9:10pm). - Glad it's not just me! Thought the OH had cancelled the payment  ;D  ;D  ;D was abt to chuck his dinner in the bin!!

I notice they seem to have newly put up a header ad (abt a qtr page high!)  for their new UK Inward passenger lists - maybe they are updating their home page design...whatever they did seemed to log me out (I was logged in and active at the time)and now I can't get back in nor can I get it  send me a "forgotton" password email. Possibly their update/upgrade process is still running and we may need to just wait a while?

Cheers
AMBLY
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"Now that we're all here, I'm not sure if we're all there...."

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    ~Benito Juarez (1806-1872)

Offline Jane Masri

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Re: Ancestry login problems
« Reply #6 on: Friday 31 October 08 08:27 GMT (UK) »
When I go to 'help', I get a 'cannot be displayed' page.

jane
Census information is Crown Copyright, from www.nationalarchives.gov.uk

Researching BRABY/BRAVERY in SURREY and SUSSEX

PLEASE use the look-up requests page not a personal message.

Offline Floss

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Re: Ancestry login problems
« Reply #7 on: Friday 31 October 08 08:29 GMT (UK) »
Hopefully they'll get it sorted soon.  Was trying to sneak on early, my daughter had a birthday sleepover last night and am waiting for 4 very tired 11 year old to wake up !!!
Cutsforth - Hull
Blades/Donson - Lincolnshire
Forward - Hull/Lincolnshire/Polperro
Fryman - Grimsby
Seed - Dewsbury/Lincolnshire
McIlduff - Portadown/Glasgow
McIntosh - Aberdeen/Glasgow
Beattie - Angus/Aberdeen
Census Information is Crown Copyright from www.nationalarchives.gov.uk

Offline Just Kia

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Re: Ancestry login problems
« Reply #8 on: Friday 31 October 08 08:50 GMT (UK) »
Thank goodness I thought it was me.
Ancestry messed my account up a while back and I figured something had gone awry again when it was telling me to upgrade to see certain info - I've got a world membership so I shouldn't need to upgrade for anything.
Tried to login in with web browser (I was in FTM) and noticed I wasn't logged in (I leave it logged in all the time), tried to log in and it wouldn't accept my details. Figured maybe I was having a blonde moment so clicked the forgot password link (just incase) and it tells me there is no account with my email addy! WHAT?

But now I see I'm not the only one, so it must be an Ancestry issue, thank goodness. Let's hope they sort it out PDQ!
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