Author Topic: Unable to acess Help/Surnames/Library/Shop COMPLETED  (Read 6886 times)

Offline nanny jan

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Unable to acess Help/Surnames/Library/Shop COMPLETED
« on: Monday 16 November 09 11:14 GMT (UK) »
I recently changed ISP and got a new laptop at the same time.  Rootschat is in my favourites list but I find I am unable to access Help/Surnames/Library/Shop.

I've not tried Chatterbox or Logout as I do not use those.

Can anyone offer any advice/suggestions please?   Simple language as I have no computer expertise.  ;)

Thanks,

Nanny Jan
Howard , Viney , Kingsman, Pain/e, Rainer/ Rayner, Barham, George, Wakeling (Catherine), Vicary (Frederick)   all LDN area/suburbs  Ottley/ MDX,
Henman/ KNT   Gandy/LDN before 1830  Burgess/LDN
Barham/SFK   Rainer/CAN (Toronto) Gillians/CAN  Sturgeon/CAN (Vancouver)
Bailey/LDN Page/KNT   Paling/WA (var)



All census look-ups are crown copyright from www.nationalarchives.gov.uk

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Offline Necromancer

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Re: Unable to acess Help/Surnames/Library/Shop
« Reply #1 on: Monday 16 November 09 11:21 GMT (UK) »
are you getting any error condition message / manifestation ? or just that the pages wont load?

The Help facility is part of the www.rootschat domain, but the others are different domains  ... is there anyway you have set up your browser to reject any domain names? Or perhaps a Firewall setting?

HELP - http://www.rootschat.com/help/index.php
SURNAMES - http://surname.rootschat.com/
LIBRARY - http://surname.rootschat.com/lexicon/
SHOP - http://astore.amazon.co.uk/root-21
Census information Crown Copyright, from www.nationalarchives.gov.uk

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Offline nanny jan

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Re: Unable to acess Help/Surnames/Library/Shop
« Reply #2 on: Monday 16 November 09 11:25 GMT (UK) »
No error messages;  the items just do not appear.

Computer-savvy son is due to visit in a few days, I'll get him to check browser etc.


Thanks for the advice,


Nanny Jan
Howard , Viney , Kingsman, Pain/e, Rainer/ Rayner, Barham, George, Wakeling (Catherine), Vicary (Frederick)   all LDN area/suburbs  Ottley/ MDX,
Henman/ KNT   Gandy/LDN before 1830  Burgess/LDN
Barham/SFK   Rainer/CAN (Toronto) Gillians/CAN  Sturgeon/CAN (Vancouver)
Bailey/LDN Page/KNT   Paling/WA (var)



All census look-ups are crown copyright from www.nationalarchives.gov.uk

Offline nanny jan

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Re: Unable to acess Help/Surnames/Library/Shop
« Reply #3 on: Monday 16 November 09 11:55 GMT (UK) »

Just found that I can not get any links in RC postings to work either!  ???

Just hope son can visit this week..........


Nanny Jan
Howard , Viney , Kingsman, Pain/e, Rainer/ Rayner, Barham, George, Wakeling (Catherine), Vicary (Frederick)   all LDN area/suburbs  Ottley/ MDX,
Henman/ KNT   Gandy/LDN before 1830  Burgess/LDN
Barham/SFK   Rainer/CAN (Toronto) Gillians/CAN  Sturgeon/CAN (Vancouver)
Bailey/LDN Page/KNT   Paling/WA (var)



All census look-ups are crown copyright from www.nationalarchives.gov.uk

Offline Alan b

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Re: Unable to acess Help/Surnames/Library/Shop
« Reply #4 on: Monday 16 November 09 20:24 GMT (UK) »
Long shot but sometimes it fixes problems such as these but have you tried unplugging your router, leave it off for 3 or 4 minutes before plugging it back in again. Wait a further couple of  minutes for the internet connection to work again and see what happens.
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Offline nanny jan

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Re: Unable to acess Help/Surnames/Library/Shop
« Reply #5 on: Monday 16 November 09 20:37 GMT (UK) »

Thanks for the suggestion; will have a go later!


Nanny Jan
Howard , Viney , Kingsman, Pain/e, Rainer/ Rayner, Barham, George, Wakeling (Catherine), Vicary (Frederick)   all LDN area/suburbs  Ottley/ MDX,
Henman/ KNT   Gandy/LDN before 1830  Burgess/LDN
Barham/SFK   Rainer/CAN (Toronto) Gillians/CAN  Sturgeon/CAN (Vancouver)
Bailey/LDN Page/KNT   Paling/WA (var)



All census look-ups are crown copyright from www.nationalarchives.gov.uk

Offline nanny jan

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Re: Unable to acess Help/Surnames/Library/Shop
« Reply #6 on: Tuesday 17 November 09 08:20 GMT (UK) »
Hi Alan b,

Tried the "unplug router trick"  but it did not cure the problem; fingers crossed that son will visit soon.


Nanny Jan
Howard , Viney , Kingsman, Pain/e, Rainer/ Rayner, Barham, George, Wakeling (Catherine), Vicary (Frederick)   all LDN area/suburbs  Ottley/ MDX,
Henman/ KNT   Gandy/LDN before 1830  Burgess/LDN
Barham/SFK   Rainer/CAN (Toronto) Gillians/CAN  Sturgeon/CAN (Vancouver)
Bailey/LDN Page/KNT   Paling/WA (var)



All census look-ups are crown copyright from www.nationalarchives.gov.uk

Offline nanny jan

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Re: Unable to acess Help/Surnames/Library/Shop
« Reply #7 on: Wednesday 18 November 09 10:07 GMT (UK) »

Have tried various suggestions sent by son who is not able to visit as family are all struck down bu flu.

Is it now time to call in a local computer/internet fixer?

All advice very welcome.  :)

Nanny Jan


Howard , Viney , Kingsman, Pain/e, Rainer/ Rayner, Barham, George, Wakeling (Catherine), Vicary (Frederick)   all LDN area/suburbs  Ottley/ MDX,
Henman/ KNT   Gandy/LDN before 1830  Burgess/LDN
Barham/SFK   Rainer/CAN (Toronto) Gillians/CAN  Sturgeon/CAN (Vancouver)
Bailey/LDN Page/KNT   Paling/WA (var)



All census look-ups are crown copyright from www.nationalarchives.gov.uk

Offline aghadowey

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Re: Unable to acess Help/Surnames/Library/Shop
« Reply #8 on: Wednesday 18 November 09 10:09 GMT (UK) »
What browser are you using? I have some sites that don't like Firefox or Internet Explorer so have to use other browser for them- although Rootschat fine on both for me.
Away sorting out DNA matches... I may be gone for some time many years!