Author Topic: Unable to acess Help/Surnames/Library/Shop COMPLETED  (Read 6885 times)

Offline nanny jan

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Re: Unable to acess Help/Surnames/Library/Shop
« Reply #27 on: Saturday 21 November 09 15:02 GMT (UK) »
Hi Trystan,

The address in bottom left is:

http://www.rootschat.com/help/index.php


Not able to contact supplier until Monday.


Nanny Jan
Howard , Viney , Kingsman, Pain/e, Rainer/ Rayner, Barham, George, Wakeling (Catherine), Vicary (Frederick)   all LDN area/suburbs  Ottley/ MDX,
Henman/ KNT   Gandy/LDN before 1830  Burgess/LDN
Barham/SFK   Rainer/CAN (Toronto) Gillians/CAN  Sturgeon/CAN (Vancouver)
Bailey/LDN Page/KNT   Paling/WA (var)



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Offline trystan

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Re: Unable to acess Help/Surnames/Library/Shop
« Reply #28 on: Saturday 21 November 09 15:54 GMT (UK) »
If you click on the right mouse button, you may see an option "Open Link In New Window"?
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RootsChat.com, Europa House, Barcroft Street, Bury, Lancashire, BL9 5BT
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Offline nanny jan

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Re: Unable to acess Help/Surnames/Library/Shop
« Reply #29 on: Saturday 21 November 09 17:15 GMT (UK) »
 

Tried........and failed.



Nanny Jan
Howard , Viney , Kingsman, Pain/e, Rainer/ Rayner, Barham, George, Wakeling (Catherine), Vicary (Frederick)   all LDN area/suburbs  Ottley/ MDX,
Henman/ KNT   Gandy/LDN before 1830  Burgess/LDN
Barham/SFK   Rainer/CAN (Toronto) Gillians/CAN  Sturgeon/CAN (Vancouver)
Bailey/LDN Page/KNT   Paling/WA (var)



All census look-ups are crown copyright from www.nationalarchives.gov.uk

Offline falcybe

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Re: Unable to acess Help/Surnames/Library/Shop
« Reply #30 on: Saturday 21 November 09 20:21 GMT (UK) »
Nanny, here I am guessing a bit because I don't have windows 7 but in the IE menus at the top of this page, under View do you have something called Panning Hand? And if so, is it ticked on? And if so, tick it off and see if you can select links.

cheers, falcybe
Hayden Cowan Weir Jowett Barclay Howard Gooch Joiner Rayner Ash Travers Coltman Samuel Falconer Lacey Croton Clarke Robinson Alden Burroughs
Ford Lusty Jones Wice Wise Scorey Rayner Harding Bacon Chambers and lots more
Click on the little house on the left to go to our site

Offline nanny jan

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Re: Unable to acess Help/Surnames/Library/Shop
« Reply #31 on: Saturday 21 November 09 22:21 GMT (UK) »
Hi,

Dont appear to have anything labelled View  :-\  ..............


Thanks for the suggestion.


Nanny Jan
Howard , Viney , Kingsman, Pain/e, Rainer/ Rayner, Barham, George, Wakeling (Catherine), Vicary (Frederick)   all LDN area/suburbs  Ottley/ MDX,
Henman/ KNT   Gandy/LDN before 1830  Burgess/LDN
Barham/SFK   Rainer/CAN (Toronto) Gillians/CAN  Sturgeon/CAN (Vancouver)
Bailey/LDN Page/KNT   Paling/WA (var)



All census look-ups are crown copyright from www.nationalarchives.gov.uk

Offline mazi

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Re: Unable to acess Help/Surnames/Library/Shop
« Reply #32 on: Monday 23 November 09 12:50 GMT (UK) »
hi nanny jan
 from Mazi's OH
this is really really stupid of me, and everyone will laugh but   you say absolutely nothing happens when you click on help etc  is your new computer set to only accept double clicks.

It really is going to be a simple setting somewhere, but IE7 is new at the moment even to your supplier.
youve been using rootschat for four years, so its either your new computer or your web browser, did you have BT with BTyahoo before
regards mazi

Offline nanny jan

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Re: Unable to acess Help/Surnames/Library/Shop
« Reply #33 on: Monday 23 November 09 13:38 GMT (UK) »
Hi, 

Son set up computer so don't about clicks but have tried single and double!

I was on dial-up before, using Tesco.

Have a similar problem on Genes.......have to type in address to see family trees etc. Not too worried about that as I will not be renewing my subs.


Thanks for the ideas,


Nanny Jan
Howard , Viney , Kingsman, Pain/e, Rainer/ Rayner, Barham, George, Wakeling (Catherine), Vicary (Frederick)   all LDN area/suburbs  Ottley/ MDX,
Henman/ KNT   Gandy/LDN before 1830  Burgess/LDN
Barham/SFK   Rainer/CAN (Toronto) Gillians/CAN  Sturgeon/CAN (Vancouver)
Bailey/LDN Page/KNT   Paling/WA (var)



All census look-ups are crown copyright from www.nationalarchives.gov.uk

Offline mazi

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Re: Unable to acess Help/Surnames/Library/Shop
« Reply #34 on: Monday 23 November 09 14:24 GMT (UK) »
from mazi's OH
now thats interesting, we were on dialup with BT before we got broadband,paid BT to set our broadband up but even now we still get links trying to dialup, in fact it happened twice when i was posting the above, of course nothing happens  because we dont have a dialup connection any more

THIS IS ALL RUBBISH COS YOUR NEW ONE NEVER HAD DIALUP DID IT!!


I'll try again, rootschat and G are both sites where you login, I wonder if your security settings are too restrictive as they will need to check your cookies again for the new address before sending the page to make sure you are still you , as it were. sometimes we have found that when you go somewhere from favorites you need to "refresh" the page before you can do things but you need an expert, but Windows7 is new to everybody.
wish I could help more
If as you say absolutely nothing happens when you click on help etc, the page you are looking at does not change at all this has to be a starting point, something however slight should change.
I know nothing about win7 so even if I knew the answer I couldn't tell you how to correct it,hopefully someone else will

regards mazi's OH

Offline nanny jan

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Re: Unable to acess Help/Surnames/Library/Shop
« Reply #35 on: Monday 23 November 09 15:18 GMT (UK) »

Thanks again mazi's OH.

 Been trying the supplier's helpline on and off all day.................just muzak......grrr.  Their website is of no use to a computer-phobe like me.  ;)

Will wait for son to get over the flu and find time to travel down to sort it out.

Nanny Jan
Howard , Viney , Kingsman, Pain/e, Rainer/ Rayner, Barham, George, Wakeling (Catherine), Vicary (Frederick)   all LDN area/suburbs  Ottley/ MDX,
Henman/ KNT   Gandy/LDN before 1830  Burgess/LDN
Barham/SFK   Rainer/CAN (Toronto) Gillians/CAN  Sturgeon/CAN (Vancouver)
Bailey/LDN Page/KNT   Paling/WA (var)



All census look-ups are crown copyright from www.nationalarchives.gov.uk