Unable to acess Help/Surnames/Library/Shop COMPLETED

[nanny jan]

UPDATE:

After several days attempting to find a phone number eventually got through to the supplier (D**l), went from tecnhical support to software department.............an hour plus later.................still find links and buttons not working..........

Hate to think what the cost of that call was 



Nanny Jan

[falcybe]

Nanny jan,

1)can you click on a link to other sites on the web or are they all not functioning?
2)And at the top of IE can you see the menus: File  Edit  View etc like in my photo? And if you can see them, can you click on them and open the menus?

[Redroger]

Nannyjan, How long have you had the machine now? Suggest you return it to supplier as not fit for purpose, or alternatively contact Trading Standards with the same end in mind.

[nanny jan]

Falcybe,  I can get to sites via my favourites list but any sub sites (like my GR tree) ........no

On my old laptop I had the  File Edit View options but on this........nothing


Redroger;  I've had the machine in use for just a couple  weeks; I had a delay connecting to the internet because the router I was sent was........faulty!  After some days of system checking/fault finding the telephone company decided to send a new one.

The "not fit for purpose" is now being actively investigated.

Thank you both for suggestions and advice. 

Nanny Jan

[Redroger]

Though legally they have no case, I believe retailers become stroppy after 28 days, so get cracking!

[nanny jan]

But the delay was due to the faulty router and the time taken to get another one..........just at the tail end of the postal strike (and backlog).........



Nanny Jan

[Redroger]

Get in touch with the supplier ASAP and if they object to your claim go to Trading Standards Department of Local Council, and tell them the whole story including the story of the delays.

[nanny jan]

 I telephoned the supplier again but the Software dept. only works Mon-Fri; however I do have a "case number" and was asked to phone back on Monday.................tricky when I'm working.

Watch this space........


Nanny Jan

[Redroger]

They will try to hide behind it Jan, so make as sure as possible that you get your complaint in within the 30days they always try to hide behind.