Activating Family Tree maker 2010 6 month membership.. help

[msr]

I'm jumping in here although I posted a thread re 2010 platinum a few days ago.

I can't even get FTM to install.  Did any of you have problems?  .net framework 3.5 needed, downloads but fails to install. 

OK, I'm not that desperate - athough it would be preferable -  to have the program on my pc, but I want to activate 6 month's membership which I can't until I have it set up.

[ROLYMO]

 i had a few probs when installing it also, i had to cancel and try 3 times before it was sucessful.
now i am unable to register or activate my ancesty account , due to an 'internal server error' 

[msr]

Rolymo

I've been trying for 8 days now!  Followed instructions from M/Soft Knowledge base and sent so many error reports I've lost count. 

.Net will only load up to 1.1 no mattter how I try.   Just tried getting newer version again but fails and removes files previously loaded. 

Visited lots of forums and find many folk have same problem.

[msr]

Follow up to previous posting.

Fixed problem with .net thanks to techiezone.in where I found the clear and precise answer to the error i kept getting.   Microsoft answers could take a lesson or 2.

Activated my 6 month free membership with no problem.

Susan

[charlotteCH]

Reluctantly I had to go to FTM2010 because my new laptop has Win7   and there was no installation problems with Win7.   Migh the probs be related to the OS you have?

Braindead, are you saying that ance***y will match your  tree info with existing trees it has but not keep a copy of your date or tree?  To make the matches it must search the data on your FTM program.


charlotte

[smudwhisk]

Has anyone managed to extend anything other than a UK Essentials subscription with FTM 2010's free ancestry subscription offer? 

With 2009 it would extend the subscription you had, so mine extended my worldwide sub by 1 month even though the box says essentials subscription only. 

If its only going to definately give me an essentials subscription, its not really worth me buying a copy of the software 'cos I need premium subscription at the very least for the London records.

[netgrrl79]

I had a Premium pay monthly sub when I bought FTM at the beginning of December with 6 months' Essentials sub - the guy on the phone at Ancestry originally said I could pay the difference by debit card over the phone to upgrade to Premium, but I couldn't afford it, so he just said he'd activate my Essentials membership for the 6 months... the first time I logged in to Ancestry after the call ended, I found I'd been given 6 months' Premium access!

Katie

[charlotteCH]

What a nice man, or a wonderful mistake

charlotte

[netgrrl79]

Rather think it was the latter Charlotte - though he was nice

Katie