Can't get remote access to British Library newspaper archive

[LizzieW]

And it works!  I've just sent another e-mail now thanking them for the quick response and asking if tomorrow, I have to use wednesday as a password 

[LizzieW]

And the reply re the password is:

Nope its valid until the 22nd February when these issues should be resolved.

So there it is, just use tuesday (without a capital t) to access the site and all is well.

Lizzie

[alyson123]

Oh, no!!
Tuesday does'nt work for me!!!
Have tried every day of the week and still no luck!!
OK lizzie what favours did you promise to that nice man ?
Alyson

[LizzieW]

Try it without the capital T, i.e. tuesday

Lizzie

[alyson123]

Nope!....still no luck!
Did you give them your barcode no.? Perhaps they gave you a password that they linked to your barcode??
Alyson

[LizzieW]

No I just sent an e-mail to the UK Sales Manager - Always go right to the top is my motto. 

The response came from a solutions consultant with the following e-mail address:

emea.globaltech@cengage.com

Suggest you e-mail them and just say you can't access their site with your library password and is there a problem.

Lizzie

[mosiefish]

Hi,

I have just tried it via my Lancashire Library barcode and it appears to be working now.

Regards,
Mo

[LizzieW]

Not working via Hampshire Libraries

Lizzie

[Barbara.H]

Hi all,

Thanks for all the responses - I was so miserable about this I had to log out of Rootschat & go for a haircut! 

Not really, I was going anyway,,, 'tuesday' isn't working for me either, but at least now I know it isn't just me.  Well done LizzieW - silly me thinking the library would know about any glitches in the library service 


  Barbara