Just thought I'd add my bit...
I've found 1837online very useful but also frustrating because of the way names are indexed - I've used a lot of credits trying to find the right page sometimes. If you're researching very unusual names, it's probably easier, but I usually get at least three pages to check for my surnames beginning ART (and zillions for my Jones surnames).
I don't have a credit card, I've paid using a debit card (Switch). I've also received an email from them yesterday advising they are introducing new 'packages' of £10 and £15 worth of credits, which is much better than just the £5 and £25 they used to offer.
I'd definitely give it a go if you can, it's a fiver well spent.
Pussygalore
On the Norton issue, I've got Norton Internet Security (firewall and antivirus package) and never had a problem with logging in or obtaining information. Are you sure you have installed the viewer you need to view the images?? Might sound like a daft question, but it sounds as if that might be your problem.
Bel
