« Reply #11 on: Monday 04 July 11 23:03 BST (UK) »
The second time included wills and it was nearly five weeks before they arrived.
I know five weeks doesn't seem much when your ancestor probably made the will at least 100 years ago, but I still don't know why it takes so long. If there is backlog then they need more staff. If I order wills from Cheshire, which I've done a few times on line, they are usuallly with me within a week.
Lizzie
Nice to know that the 5-6 week time period remains
I did try ticking the expediated copying box once fully prepared to pay the extra but it got ignored and I still had to wait about 6 weeks. Haven't ordered any for a while but it looks now pretty standard.
Mind you I ordered some Wills online from Bucks RO in February and had to wait about 6 weeks for them since they "lost" a number of orders that weekend and waited for people to chase, advising that it could take an extra 4 weeks to be completed due to staff workload. Thankfully they turned up 2.5 weeks after I chased which previously seems to have been the norm.
Nicola
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