Author Topic: ancestry slow?  (Read 8098 times)

Offline Roger The Hat

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Re: ancestry slow?
« Reply #18 on: Sunday 16 October 11 12:16 BST (UK) »
As an afterthought....

I'm not using the enhanced viewer thingy. Would that make a difference?
(Still no problems with the Library Edition).

'Hat.

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Offline Birtle

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Re: ancestry slow?
« Reply #19 on: Sunday 16 October 11 12:25 BST (UK) »
Hi 'Hat. I don't use the enhanced viewer either. It's all very curious. Maybe the Library Edition is immune to these connection issues for some reason.  ???
But if the cause should be server overload it's a shame, because the ancestry site is so useful most of the time (try not to be toooo discouraged yet, Sallyduk!).
 :)

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Offline Redroger

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Re: ancestry slow?
« Reply #20 on: Monday 17 October 11 12:09 BST (UK) »
A connected tree of my relatives on Ancestry showed there was some new information there, I included it in my tree and was on the site for 45 minutes with no problems earlier.
Ayres Brignell Cornwell Harvey Shipp  Stimpson Stubbings (all Cambs) Baumber Baxter Burton Ethards Proctor Stanton (all Lincs) Luffman (all counties)

Offline Birtle

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Re: ancestry slow?
« Reply #21 on: Tuesday 18 October 11 16:37 BST (UK) »
The search product manager at ancestry reports that they are aware of random slowness and are trying to track down the cause, but because it is sporadic it's a bit of a challenge. One possible workaround ftb, he suggests, is to refresh the browser.  It doesn't make eg an image load any faster  :( but it might produce results moreso than just sitting glumly looking at a blank window! (My words, i hasten to add, not his)

Offline Redroger

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Re: ancestry slow?
« Reply #22 on: Tuesday 18 October 11 17:33 BST (UK) »
Rather like my experience on Rootschat last night with Firefox. Very slow, taking 5 minutes approx to refresh a page, tried, more in hope than expectation , using IE8 again, surprisingly this worked and the whole thing is much fast so far.
Ayres Brignell Cornwell Harvey Shipp  Stimpson Stubbings (all Cambs) Baumber Baxter Burton Ethards Proctor Stanton (all Lincs) Luffman (all counties)

Offline Wharfrat

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Re: ancestry slow?
« Reply #23 on: Wednesday 19 October 11 09:49 BST (UK) »
The search product manager at ancestry reports that they are aware of random slowness and are trying to track down the cause, but because it is sporadic it's a bit of a challenge.

Interesting! Knew it was them!

I contacted their helpdesk and got the following reply. I did try all the stuff on the suggested page and it did appear to make a difference, however we have subsequently still had issues not just on images:

Quote
We appreciate your message.

As I understand it the situation may be because we recently did website maintenance and when this happens some customers need to sign out and clear all cache and cookies to allow for the updates to be in effect on your computer.

Answer Title: Optimizing your Ancestry experience
Answer Link: http://ancestryuk.custhelp.com/cgi-bin/ancestryuk.cfg/php/enduser/std_adp.php?p_faqid=5253


Thank you for yur patience in this matter.

If there is anything else with which we might assist you, please let us know.

Laurie-Ann
Member Solutions
Ancestry.co.uk
http://ancestryuk.custhelp.com/

Re: earlier points about the enhanced image viewer, I've got two machines, one running Firefox 3.6 which works with the viewer, and one with Firefox 7.0, which doesn't, and I had the same problems with both.
DILLWYN - Glamorgan, Brecon & Pennsylvania
NICHOLL - Glamorgan
WELBOURN - Lincolnshire, Canada, Australia
GILBERTSON - Glamorgan, Herts.
MORRIS - Kent
EATON - Dorset
APPLEYARD - Yorkshire
HART - Northants, Kent
FARMER - Worcs
STOKES - Cambs, Northants.
McLATCHIE - Renfrew
CHAPMAN - Kent
ROSE - SE London
JOYNER - Dorset
POWELL - Worcs.
LEACH - Pembs
CHATFIELD - Sussex
WESTON - Wapping/Walthamstow
NICHOLLS - Queenhithe, London

Offline Wharfrat

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Re: ancestry slow?
« Reply #24 on: Wednesday 19 October 11 16:19 BST (UK) »
Because I've nothing better to do and am fed up with Ancestry, I have spoken to their tech support. I am told that they are aware of the problem, and it is down to large numbers of people uploading trees following a new release of software.
The guy told me the situation does seem to be getting better, and they are trying to rebalance their servers to cope.
Kind of sounds to me though that it may be a little while before things get back to normal...

Definitely their fault!
DILLWYN - Glamorgan, Brecon & Pennsylvania
NICHOLL - Glamorgan
WELBOURN - Lincolnshire, Canada, Australia
GILBERTSON - Glamorgan, Herts.
MORRIS - Kent
EATON - Dorset
APPLEYARD - Yorkshire
HART - Northants, Kent
FARMER - Worcs
STOKES - Cambs, Northants.
McLATCHIE - Renfrew
CHAPMAN - Kent
ROSE - SE London
JOYNER - Dorset
POWELL - Worcs.
LEACH - Pembs
CHATFIELD - Sussex
WESTON - Wapping/Walthamstow
NICHOLLS - Queenhithe, London

Offline coombs

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Re: ancestry slow?
« Reply #25 on: Wednesday 19 October 11 18:15 BST (UK) »
The FamilySearch org site is also slow. Ancestry is still sluggish for me.
Researching:

LONDON, Coombs, Roberts, Auber, Helsdon, Fradine, Morin, Goodacre
DORSET Coombs, Munday
NORFOLK Helsdon, Riches, Harbord, Budery
KENT Roberts, Goodacre
SUSSEX Walder, Boniface, Dinnage, Standen, Lee, Botten, Wickham, Jupp
SUFFOLK Titshall, Frost, Fairweather, Mayhew, Archer, Eade, Scarfe
DURHAM Stewart, Musgrave, Wilson, Forster
SCOTLAND Stewart in Selkirk
USA Musgrave, Saix
ESSEX Cornwell, Stock, Quilter, Lawrence, Whale, Clift
OXON Edgington, Smith, Inkpen, Snell, Batten, Brain

Offline Birtle

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Re: ancestry slow?
« Reply #26 on: Wednesday 19 October 11 18:35 BST (UK) »
Yep, familysearch has been pretty sluggish (though it quite often is), but ancestry still takes the biscuit. As for clearing out caches, logging off, etc etc. Well, regarding the latter, ancestry often logs me out between sessions whether I ask for it or not, and my cache etc is regularly cleared out. I also vetted my entire system thinking it was my pc playing up. It might be in some ways but it's now clear - and thanks for all the supporting input - that I'm not a voice in the wilderness over ancestry's being so unsatisfactory at present.
Refreshing the browser does seem to help, especially if you allow some time for the page to attempt to load (hah) before justifiably losing patience. That's not just for images; I've found the search pages, community etc v slow to load as well right from the start of this fiasco.