Author Topic: ancestry slow?  (Read 8097 times)

Offline HarryW

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Re: ancestry slow?
« Reply #54 on: Saturday 29 October 11 15:52 BST (UK) »
I've been following this post for some days and trying Ancestry at various times after people have reported problems.   I've not seen any speed problems at all and I have a fairly slow broadband connection (2.8mbits/sec downstream).

I use Ancestry most days and at different times
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Offline bruckshaw

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Re: ancestry slow?
« Reply #55 on: Saturday 29 October 11 16:01 BST (UK) »
It is not exactly a speed problem but rather a delay in searching for data. Once it starts downloading there is no problem except that sometimes I get a blank formatted data page.

Where are all the other contributors who were complaining about Ancestry earlier this week?  Have you all found solutions?

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Offline Wharfrat

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Re: ancestry slow?
« Reply #56 on: Monday 31 October 11 09:45 GMT (UK) »
Hi

This was posted on the thread on Ancestry over the weekend. At least giving feedback to them may help?

Quote
We continue to investigate the problem. Unfortunately, they are sporadic. They seem to be limited (primarily) to users in the UK, but not all users in the UK are experiencing the problem. This makes it more difficult to trace.

However, we have found some problems that we have been able to correct. These (hopefully) will help the situation. We are also investigation some other potentially problematic areas.

If you continue to have problems, please provide the following details either on this board or to feedback@ancestry.com:

1. The time of day you experienced the slowdown. We will assume, unless you state otherwise, that you are reporting the local time in the UK
2. The URL you were accessing when you experienced the slowdown

This information will help us further narrow down the problem and give us timeframes in our server logs to check for sporadic problems.

Thank you for your patience.

Regards,

Jim Mosher
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Offline Redroger

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Re: ancestry slow?
« Reply #57 on: Monday 31 October 11 09:50 GMT (UK) »
It is not exactly a speed problem but rather a delay in searching for data. Once it starts downloading there is no problem except that sometimes I get a blank formatted data page.

As sometimes happens to me on this site.
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Offline Nick29

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Re: ancestry slow?
« Reply #58 on: Monday 31 October 11 10:37 GMT (UK) »
People may find Ancestry a little slow at the moment because of the severe weather (along with power blackouts) in parts of New York and Connecticut.  I was trying to listen to some NY internet radio stations this morning, and had to give up because the very slow connections wouldn't even support streamed audio.

RIP 1949-10th January 2013

Best Wishes,  Nick.

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Offline bruckshaw

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Re: ancestry slow?
« Reply #59 on: Thursday 03 November 11 11:21 GMT (UK) »
A big improvement over the last couple of days. I have done nothing at my end to cause this.

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Re: ancestry slow?
« Reply #60 on: Thursday 03 November 11 11:28 GMT (UK) »
Ancestry is also slow for me at peak times when other sites are at normal speed...very annoying >:(
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Offline Redroger

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Re: ancestry slow?
« Reply #61 on: Friday 04 November 11 19:14 GMT (UK) »
If you access the American site after Calinfornia wakes up (14.30GMT) you will find everything much slower. So far as other things permit, which is not that often, I prefer to use the net before 14.00 for this reason. The best time to use the Internet is any American bank holiday.
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