Author Topic: Programs close down when I want to play video.  (Read 1238 times)

Offline o doubghaill

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Programs close down when I want to play video.
« on: Saturday 29 October 11 21:58 BST (UK) »
Program closes down when I wnat to play videos on Real Player or windows media player. Any ideas?

Offline Nick29

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Re: Programs close down when I want to play video.
« Reply #1 on: Sunday 30 October 11 10:19 GMT (UK) »
Are you saying that Real Player or Windows Media Player closes down ?

Can you give a bit more information about the computer and Windows version ?   If you're unsure, go to http://www.belarc.com/free_download.html and download their adviser.
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Offline o doubghaill

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Re: Programs close down when I want to play video.
« Reply #2 on: Sunday 30 October 11 15:25 GMT (UK) »
Dell vosto 200.  Windows 7 Ultimate (build 7600)

When I try to use either as soon as I go to play the video a window comes up and say's that Windows is closing down.  It then restarts windows.

Offline Nick29

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Re: Programs close down when I want to play video.
« Reply #3 on: Sunday 30 October 11 16:06 GMT (UK) »
Dell Vostro machines are built to order, so you would have to run the Belarc utility to tell us what CPU, memory and video card is fitted.
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Offline sstarr2008

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Re: Programs close down when I want to play video.
« Reply #4 on: Sunday 30 October 11 17:27 GMT (UK) »
It looks as if the Vostro has an history of rebooting problems, possibly hardware related though some said they had problems caused by anti virus software. How old is your machine?

There are Dell diagnostics which you can run to check for possible machine faults http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=19&docid=266616&l=en&s=dhs  , that is if you feel competent to run and interpret them.

If not and if the machine is still in warranty then contact your supplier or Dell directly.

Stu
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Offline Mo cara

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Re: Programs close down when I want to play video.
« Reply #5 on: Saturday 31 December 11 15:04 GMT (UK) »
Try replacing your mouse first.  Had the same problem.  Browse Microsoft 'Fix it'  It did fix it.  Very simple to use.  Good Luck.