Author Topic: Accessing ancestry records on an iPad  (Read 8794 times)

Offline Nick29

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Re: Accessing ancestry records on an iPad
« Reply #36 on: Tuesday 02 October 12 07:37 BST (UK) »
Why don't you contact Apple and ask them why options which appear on a PC browser will not appear on theirs ?
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Offline Ringrose

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Re: Accessing ancestry records on an iPad
« Reply #37 on: Tuesday 02 October 12 08:10 BST (UK) »
Agree with Joy.I do have the Ancestry app but I don't use it .I find Ancestry works well,good images etc.I use Safari....some other terms such as Puffin I've never heard of.I just use the iPad in a simple way ...let the grandchildren do any general updates etc.I find it difficult to understand the problems some of you are having.Ive altered nothing....it worked from the beginning.....nearly 3 years ago now
The Ancestry App is free isn't it.Perhaps that's why it doesn't work
Ringrose
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er(essex)Nightingale(kent Sussex)Sutton (sussex)

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Offline kerryb

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Re: Accessing ancestry records on an iPad
« Reply #38 on: Tuesday 02 October 12 12:34 BST (UK) »
I tried several times at home on the i pad to change to the standard viewer and it just wasn't there as an option - I even rang ancestry again who were no help at all. So I logged on at work and the option to select standard viewer now shows up. I have selected this through works p.c. and will have to see when I get home if it now works on the i pad. Like Kerry I can use Puffin but still don't understand why Joy has no problems on her i pad (same version & ios as me) and yet some of us just can't???

Jo
No I don't understand it either Jo! I eventually found the option for Standard viewer as you say above, on my laptop but it does not appear on the Ipad options. 

I am happy now that I can use it through Puffin, not perfect but at least it works and I don't envisage me using it too much on my Ipad, just the odd occasion when I am in a record office I guess.

Kerry
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Offline Ringrose

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Re: Accessing ancestry records on an iPad
« Reply #39 on: Tuesday 02 October 12 13:53 BST (UK) »
Kerry ,what is Puffin?Ive never come across it before.Apparently not all iPads ,unless they are Apple ones use Apple software,so if you have another tablet other than Apple perhaps ths is why there is a problem.
Ringrosr
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Offline KGarrad

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Re: Accessing ancestry records on an iPad
« Reply #40 on: Tuesday 02 October 12 14:38 BST (UK) »
Kerry ,what is Puffin?Ive never come across it before.Apparently not all iPads ,unless they are Apple ones use Apple software,so if you have another tablet other than Apple perhaps ths is why there is a problem.
Ringrosr

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Offline Nick29

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Re: Accessing ancestry records on an iPad
« Reply #41 on: Tuesday 02 October 12 14:43 BST (UK) »
Puffin is a web browser....

http://www.puffinbrowser.com/
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Offline panda40

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Re: Accessing ancestry records on an iPad
« Reply #42 on: Tuesday 02 October 12 20:42 BST (UK) »
Just seen on a tweet from Ancestry that they are aware of the problem and it is to do with their image viewer nothing to do with IOS6. They hope to have it fixed by Friday.
Regards panda
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Offline mumjo

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Re: Accessing ancestry records on an iPad
« Reply #43 on: Tuesday 02 October 12 21:20 BST (UK) »
Ah, good. I thought I'd been imagining looking at the images previously or got confused with FindMyPast. Nice to know i'm not as senile as I thought!  ::) ::)
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Offline suein10b

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Re: Accessing ancestry records on an iPad
« Reply #44 on: Thursday 04 October 12 12:58 BST (UK) »
Seems that ancestry have fixed this. I have just managed to access images using Chrome :-)
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