Can't Login to Ancestry

[KentishChris]

Hi all,

I have spent the last 4 days trying to log in to ancestry.co.uk, and nothing.

Nothing on the page works, apart from the subscribe button. And as I've already subscribed, that's no good either!
It'll all load up fine, but it won't let me sign in, or do anything. I can't even click on the contact us or help pages.

So I spent Saturday trawling through emails to try and get a help email address. I emailed them, but have had no response at all.
My problem is, they started taking money from my account on Monday, as my free period ended, but I can't even cancel that unless I go through my bank!

There is nothing wrong with my computer, everything else has been working fine, and I've had no problems at all with any other site or programme.

If anyone could help, I would appreciate it 

Thanks,
Chris

[CarolA3]

Hi Chris

You’ve recently moved to Australia, I believe – in which case, you’re probably communicating via servers in Sydney.  Some UK websites will have a problem with that so try Ancestry.com instead.

My only reason for thinking this is that I used to work in England for a Paris-based company, and we couldn’t access parts of the BBC website because they thought we were in France.

Hope this helps,
Carol

[andycand]

Hi

Try ringing Ancestry Australia 1800 251 838 and explaining the problem.

Have you by chance used a different computer at any time? Occasionally you can have a problem if you are still logged in on a different computer.

Andy

[Alexander.]

Hi

I know you said everything else is working fine, but can you try logging in with a different browser or a different computer to check if it's a problem at your end or theirs? It sounds like a browser cache problem to me, which would be rectified by clearing your cache and cookies.

Alexander

[Quiller]

Why am I unable to log into Ancestry.co.uk. Have not been able to log in since Friday ? I thought they were doing maintenance ?  Only thing that seems to be working on the site is an offer to a free 14 day trial, as I already have full membership I am " not best pleased " as my old gran would say ! 

Any help or information, as always, gratefully received.

Quiller

[Nick29]

Well, I just tested, and the site is working.  Try clearing your browser cache* or try a different browser.

*If you do this, your password cache may be cleared too, and you will have to log in again to password-protected sites.

[Quiller]

Many thanks Nick, just tried logging in using Explorer, worked no problem, seems to be Google Chrome which I have been using for ages

Quiller

[Nick29]

I'm using Google Chrome too 

[Quiller]

Help......... Any ideas Nick ??