Author Topic: Can't Login to Ancestry  (Read 13363 times)

Offline Scotty123

  • RootsChat Extra
  • **
  • Posts: 9
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Can't Login to Ancestry
« Reply #18 on: Thursday 18 October 18 11:41 BST (UK) »
I went in and cleared my cache and I am now on the UK Ancestry. I don't know if I got on it now because I cleared the cache or if their are just less people on the site now but time will tell. 

RootsChat is the busiest, largest free family history forum site in the country. It is completely free to use. Register now.
Also register instantly with Facebook or Twitter (and other social networks). Start your genealogy search now.


Offline Chilternbirder

  • RootsChat Senior
  • ****
  • Posts: 291
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Can't Login to Ancestry
« Reply #19 on: Thursday 18 October 18 11:43 BST (UK) »
I have had a couple of instances where, despite being logged in paid paid up to date I have been prompted to subscribe when I have tried to access my records. Seems OK if I close the session and start again.
Crabb from Laurencekirk / Fordoun and Scurry from mid Essex

RootsChat is the busiest, largest free family history forum site in the country. It is completely free to use. Register now.
Also register instantly with Facebook or Twitter (and other social networks). Start your genealogy search now.


Offline Scotty123

  • RootsChat Extra
  • **
  • Posts: 9
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Can't Login to Ancestry
« Reply #20 on: Thursday 18 October 18 20:22 BST (UK) »
I thought that it was okay after I cleared the cache but it did not work. I am unable to log in. The home page will not even load up and ancestry has still not gotten back to me. Scott

Offline Jebber

  • RootsChat Marquessate
  • *******
  • Posts: 3,926
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Can't Login to Ancestry
« Reply #21 on: Thursday 18 October 18 21:32 BST (UK) »
It has been playing up for me for several days. Every thing is fine for a while, then it stops and says ‘Server not responding’, or although I am already logged in it tells me to login, but the place with should show my user name, account or login place is all blank.
CHOULES All ,  COKER Harwich Essex & Rochester Kent 
COLE Gt. Oakley, & Lt. Oakley, Essex.
DUNCAN Kent
EVERITT Colchester,  Dovercourt & Harwich Essex
GULLIVER/GULLOFER Fifehead Magdalen Dorset
HORSCROFT Kent.
KING Sturminster Newton, Dorset. MONK Odiham Ham.
SCOTT Wrabness, Essex
WILKINS Stour Provost, Dorset.
WICKHAM All in North Essex.
WICKHAM Medway Towns, Kent from 1880
WICKHAM, Ipswich, Suffolk.

Offline rosie99

  • RootsChat Marquessate
  • *******
  • Posts: 29,962
    • View Profile
Re: Can't Login to Ancestry
« Reply #22 on: Thursday 18 October 18 22:37 BST (UK) »
I paid for a premium subscription and have been unable to log in for several days now. I see that over ten thousand people looked at the post from Chris who is having this exact same issue.


 

But Chris was having the problem 6 years ago in 2012.  >:(
Census information is Crown Copyright, from www.nationalarchives.gov.uk

Offline Scotty123

  • RootsChat Extra
  • **
  • Posts: 9
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Can't Login to Ancestry
« Reply #23 on: Thursday 18 October 18 22:52 BST (UK) »
Chris was having the problem then and I am having the problem now along with hundreds or thousands of others. Does anyone have any helpful suggestions regarding how to resolve this? What have the rest of you done? Have you contacted Ancestry about it and has anyone had a helpful response from them? Scott

Offline groom

  • RootsChat Marquessate
  • *******
  • Posts: 20,428
  • Me aged 3. Tidied up thanks to Wiggy.
    • View Profile
Re: Can't Login to Ancestry
« Reply #24 on: Thursday 18 October 18 23:32 BST (UK) »
Chris was having the problem then and I am having the problem now along with hundreds or thousands of others. Does anyone have any helpful suggestions regarding how to resolve this? What have the rest of you done? Have you contacted Ancestry about it and has anyone had a helpful response from them? Scott

Hi Scott, how do you know that thousands of others are having the same problem? Just because 100000+ have viewed this post since 2012 doesn't mean they have all had problems. People on Rootschat tend to just look at different threads either to see if they can help, or just out of interest.

Have you tried contacting them on their Facebook page, that often gets good results?
Census information Crown Copyright, from www.nationalarchives.gov.uk

Offline carol8353

  • RootsChat Marquessate
  • *******
  • Posts: 16,727
  • The grandchildren sitting on a wooden spider!
    • View Profile
Re: Can't Login to Ancestry
« Reply #25 on: Friday 19 October 18 07:59 BST (UK) »
There's another post about Ancestry problems here....

http://www.rootschat.com/forum/index.php?topic=802114.0;topicseen
Census information is Crown Copyright, from www.nationalarchives.gov.uk

Offline tobyma123

  • RootsChat Senior
  • ****
  • Posts: 427
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Can't Login to Ancestry
« Reply #26 on: Friday 19 October 18 11:43 BST (UK) »
Hello all i  have been with Ancestry for years their software is not the best it could be.
Tuesdays seems to be one of the worst days of the week why?.
It crashes and no end of silly problems come to light.
You all have my sympathy there have been times i nearly called it a day.
About time they got there act together it costs a lot.
regards tobyma123. ::)
James William Chappell is now James William Grantham ,Elizebeth Hill Grantham .Lincolnshire.Mary Jane Morgan 1842 born in Overton Flintshire Wales.Ann Morgan 1831 both wives of William Morgan 1829 Worcester.John Dowley 1858 Wellington Salop.Thomas Tole or Toal Selena Mac Masters born in Scotland but lived in county Down NIreland born about 1790.