Can't Login to Ancestry

[Scotty123]

I went in and cleared my cache and I am now on the UK Ancestry. I don't know if I got on it now because I cleared the cache or if their are just less people on the site now but time will tell. 

[Chilternbirder]

I have had a couple of instances where, despite being logged in paid paid up to date I have been prompted to subscribe when I have tried to access my records. Seems OK if I close the session and start again.

[Scotty123]

I thought that it was okay after I cleared the cache but it did not work. I am unable to log in. The home page will not even load up and ancestry has still not gotten back to me. Scott

[Jebber]

It has been playing up for me for several days. Every thing is fine for a while, then it stops and says ‘Server not responding’, or although I am already logged in it tells me to login, but the place with should show my user name, account or login place is all blank.

[rosie99]

I paid for a premium subscription and have been unable to log in for several days now. I see that over ten thousand people looked at the post from Chris who is having this exact same issue.

 

But Chris was having the problem 6 years ago in 2012. 

[Scotty123]

Chris was having the problem then and I am having the problem now along with hundreds or thousands of others. Does anyone have any helpful suggestions regarding how to resolve this? What have the rest of you done? Have you contacted Ancestry about it and has anyone had a helpful response from them? Scott

[groom]

Chris was having the problem then and I am having the problem now along with hundreds or thousands of others. Does anyone have any helpful suggestions regarding how to resolve this? What have the rest of you done? Have you contacted Ancestry about it and has anyone had a helpful response from them? Scott

Hi Scott, how do you know that thousands of others are having the same problem? Just because 100000+ have viewed this post since 2012 doesn't mean they have all had problems. People on Rootschat tend to just look at different threads either to see if they can help, or just out of interest.

Have you tried contacting them on their Facebook page, that often gets good results?

[carol8353]

There's another post about Ancestry problems here....

http://www.rootschat.com/forum/index.php?topic=802114.0;topicseen

[tobyma123]

Hello all i  have been with Ancestry for years their software is not the best it could be.
Tuesdays seems to be one of the worst days of the week why?.
It crashes and no end of silly problems come to light.
You all have my sympathy there have been times i nearly called it a day.
About time they got there act together it costs a lot.
regards tobyma123.