Author Topic: Can't Login to Ancestry  (Read 21539 times)

Offline groom

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Re: Can't Login to Ancestry
« Reply #27 on: Friday 19 October 18 11:45 BST (UK) »
I think a lot is pot luck. I've been with them for over 12 years, and apart from one or two minor things have never had a problem.
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Offline Scotty123

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Re: Can't Login to Ancestry
« Reply #28 on: Friday 19 October 18 12:16 BST (UK) »
I was able to locate a number for the UK Ancestry site. It is 0800-404-9723. I told the person about the issues and that the page was not even loading up. She said that the problem was on my end and said that she would send me the troubleshooting list. I explained that i have already gone through the troubleshooting list with no success. I then mentioned that several other people were having the same issue and that I even tried to log in from a different computer without any luck. She still insisted that the problem was on my end as well as those others who are having problems with it. She said that they had not received any complaints from anyone including myself. I mentioned what a computer expert said to me about to many people being on the site and that the Ancestry servers could not handle the traffic. She had no comment about that. I finally asked her for my money back and she agreed. I then said that if they do not address this problem and if they keep making excuses that they will end up losing lots of customers. It is also a shame for those who have spent weeks or months building their family trees. Scott 

Offline diplodicus

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Re: Can't Login to Ancestry
« Reply #29 on: Friday 26 October 18 18:54 BST (UK) »
Just tried ancestry.co.uk again and for three days now remains unresponsive. However, I typed in ancestry.com which loaded and with me logged in. I can access my inbox and hints but not my trees BUT...

I clicked on a hint and then clicked on Tools-> View in tree and hey presto, my tree loaded in ancestry.co.uk.

I then closed Safari and reloaded it typing in ancestry.co.uk. Still unresponsive!!!

Can't get through on their support line. Might be a tad busy???
Thomas, Davies, Jones, Walters, Daniel in Carmarthenshire and Ceredigion. That should narrow it down a bit!
Vincent: Fressingfield, Suffolk, Stockton & Sunderland.
Murtha/Murtaugh: Dundalk & Sunderland
Ingram: Cairnie by Huntly, Scotland then Abergavenny, Monmouthshire.
Bardouleau: London - in memory of my stepmother Annie Rose née Bardouleau who put up with a lot from me.
gedmatch.com A006809
Kit uploaded to familytreedna.com B171041
Y-DNA R-M269 & mtDNA U5b1f

Offline diplodicus

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Re: Can't Login to Ancestry
« Reply #30 on: Friday 26 October 18 19:35 BST (UK) »
I've thought a bit more about these symptoms and I suspect that this is a problem with ancestry.co.uk authentication software. Clearly, the functionality behind the initial page is intact and working but whenever, the software looks to confirm that the user has successfully logged in (i.e. is authenticated) the package ceases to respond.

Come on Ancestry, at least put a message on your support phone lines and save you grief and us Limeys time.
Thomas, Davies, Jones, Walters, Daniel in Carmarthenshire and Ceredigion. That should narrow it down a bit!
Vincent: Fressingfield, Suffolk, Stockton & Sunderland.
Murtha/Murtaugh: Dundalk & Sunderland
Ingram: Cairnie by Huntly, Scotland then Abergavenny, Monmouthshire.
Bardouleau: London - in memory of my stepmother Annie Rose née Bardouleau who put up with a lot from me.
gedmatch.com A006809
Kit uploaded to familytreedna.com B171041
Y-DNA R-M269 & mtDNA U5b1f


Offline Gadget

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Re: Can't Login to Ancestry
« Reply #31 on: Friday 26 October 18 19:50 BST (UK) »
I'm not quite sure what members who are having problems with Ancestry are doing and what OS and browser the you are using but I have had no problems at all on Win 10/Firefox/Chrome/Edge* or Mac/Safari for ages.

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* or Win7/Firefox
Census &  BMD information Crown Copyright www.nationalarchives.gov.uk and GROS - www.scotlandspeople.gov.uk

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Offline diplodicus

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Re: Can't Login to Ancestry
« Reply #32 on: Friday 26 October 18 20:28 BST (UK) »
iMac running Mojave 10.14+ Safari v12.0

Works with ancestry.com
Doesn't with Ancestry.co.uk

But it does work on my iPhone!!!

Thomas, Davies, Jones, Walters, Daniel in Carmarthenshire and Ceredigion. That should narrow it down a bit!
Vincent: Fressingfield, Suffolk, Stockton & Sunderland.
Murtha/Murtaugh: Dundalk & Sunderland
Ingram: Cairnie by Huntly, Scotland then Abergavenny, Monmouthshire.
Bardouleau: London - in memory of my stepmother Annie Rose née Bardouleau who put up with a lot from me.
gedmatch.com A006809
Kit uploaded to familytreedna.com B171041
Y-DNA R-M269 & mtDNA U5b1f

Offline Gadget

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Re: Can't Login to Ancestry
« Reply #33 on: Friday 26 October 18 20:37 BST (UK) »
Have you tried it with any other browser (e.g. Firefox) ?
Census &  BMD information Crown Copyright www.nationalarchives.gov.uk and GROS - www.scotlandspeople.gov.uk

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Offline diplodicus

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Re: Can't Login to Ancestry
« Reply #34 on: Friday 26 October 18 21:44 BST (UK) »
Just uploaded Firefox and it works.

Safari still doesn't.
Thomas, Davies, Jones, Walters, Daniel in Carmarthenshire and Ceredigion. That should narrow it down a bit!
Vincent: Fressingfield, Suffolk, Stockton & Sunderland.
Murtha/Murtaugh: Dundalk & Sunderland
Ingram: Cairnie by Huntly, Scotland then Abergavenny, Monmouthshire.
Bardouleau: London - in memory of my stepmother Annie Rose née Bardouleau who put up with a lot from me.
gedmatch.com A006809
Kit uploaded to familytreedna.com B171041
Y-DNA R-M269 & mtDNA U5b1f

Offline Gadget

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Re: Can't Login to Ancestry
« Reply #35 on: Friday 26 October 18 22:24 BST (UK) »
Just uploaded Firefox and it works.

Safari still doesn't.

 :D

I have always found Safari a bit unpredictable so I usually use Firefox on my Mac.
Census &  BMD information Crown Copyright www.nationalarchives.gov.uk and GROS - www.scotlandspeople.gov.uk

***Restorers - Please do not use my restores without my permission. Thanks***