Can't Login to Ancestry

[jess5athome]

Hi, logged on fine this morning, no problems at all, I`m useing IE 9.
jess5athome

[suey]

Why am I unable to log into Ancestry.co.uk. Have not been able to log in since Friday ? I thought they were doing maintenance ?  Only thing that seems to be working on the site is an offer to a free 14 day trial, as I already have full membership I am " not best pleased " as my old gran would say ! 

Any help or information, as always, gratefully received.

Quiller

No problems logging in but when trying to view records I was getting that same 14 day free trial ad....seems to have gone away today

[KentishChris]

Thanks for all your replies guys and girls! 

When I was on Friday, it kept popping up "maintenance" etc. But I just by-passed that all and carried on my research.
I've cleared by cache, cookies and all that, but still nothing.

Tried all the ancestry websites, even the German one, but nothing.

I am using Google Chrome though...
Maybe I could start using another browser!

It's very weird why its just stopped working though!

Chris

[KentishChris]

Oh, and still no reply from the ancestry help team.

Good job it's not urgent! 

[Nick29]

Help......... Any ideas Nick ??

Have you tried clearing your browser data ?  (Click on symbol on top right of screen, click on 'Tools', and 'Clear Browser Data')

Ancestry is quite heavily dependent on Java and Flash graphics - make sure you are allowing those to work.

Also, check on your browser plug-ins and make sure they are compatible with the latest version of Chrome.

[Koromo]

There are others having problems with Ancestry and Chrome, but no solution as yet:

http://boards.ancestry.co.uk/topics.ancestry.ancsite/12403.2.1.1.3/mb.ashx

K.

[Quiller]

Hi all

Success (I think) I just unblocked that AVG extension and Ancestry is working fine. Unblocked everything, do not know whether it is just one thing being unblocked or the whole lot.  Once I am over the shock, I will go through them one by one.

Many thanks

Quiller 

[KentishChris]

Luckily I've got a new laptop, and things are all working well for me now.
(I didn't get  a new laptop just because Ancestry wasn't working haha)! 

[Scotty123]

I paid for a premium subscription and have been unable to log in for several days now. I see that over ten thousand people looked at the post from Chris who is having this exact same issue. When I spoke to the Ancestry chat, they told be to check my browser and clear my cache etc. which I did of course for the sake of argument. I then asked them not to waste any more of my time with these ridiculous suggestions. I am sure that they are well aware of the problem which is to many people on their website and their servers cannot handle it. Do not allow them to deceive you and make you think that the problem is something that you are doing. I told them that I want a free month and if it is still not working then I want my money back. Their are laws against selling you a product that does not exist or is not available. If you purchase a months subscription then you should get a months subscription. If they cannot supply you with this then they should ether give you your money back or extend your membership for the days that you were unable to log on at the very least. Scott