Author Topic: Cancelling a Subscription to 'Find my Past' anyone?  (Read 11481 times)

Offline Romilly

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Re: Cancelling a Subscription to 'Find my Past' anyone?
« Reply #9 on: Saturday 29 June 13 17:32 BST (UK) »
[quote author=Cell link=topic=652042.msg4985507#msg4985507

Hi,
yes .
I don't know if it's all changed now, but last year I had  a 6 month sub with them and found it  very easy to cancel and get the remaining months back. It was under my account - there's a button there somewhere , which you can cancel and they will refund to your credit card ( unless it's all changed). I found FindMyPast  a joy to cancel - simple, unlike ancestry (who I've been with for years). It was one thing which I found refreshing - FindMyPast was easy to cancel

kind regards
[/quote]

It must have changed since last year, Cell.

I've just been onto the 'My account' page, and there's no button or link that allows you to cancell. There still is on the Ancestry Site of course.

Romilly.
Any census information included in this post is Crown Copyright, from www.nationalarchives.gov.uk
Researching:
Wilson, Warren, Dulston, Hooper, Duffin, Petty, Rees, Davies, Williams, Newman, Dyer, Hamilton, Edmeads, Pattenden.

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Offline carol8353

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Re: Cancelling a Subscription to 'Find my Past' anyone?
« Reply #10 on: Saturday 29 June 13 18:27 BST (UK) »
Romilly,

Go into FindMyPast click on My account (last button) then My subscription,and you will see the second line down says cancel continous membership.

I find them very useful for a lot of different records to Ancestry.

The only time I find they go offline is when new records are being added,or amendments being made,but at least they tell you,and they always update their facebook page if there's a problem.

Carol
Census information is Crown Copyright, from www.nationalarchives.gov.uk

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Offline Romilly

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Re: Cancelling a Subscription to 'Find my Past' anyone?
« Reply #11 on: Saturday 29 June 13 19:29 BST (UK) »
Thanks Carol,

I will try & find this. Carol, - I've looked & I can't find this facility. When I click on 'Suscribe' I just get to 'My Account' page & I can't see any option to vary Subscription.

Romilly  ::)

Any census information included in this post is Crown Copyright, from www.nationalarchives.gov.uk
Researching:
Wilson, Warren, Dulston, Hooper, Duffin, Petty, Rees, Davies, Williams, Newman, Dyer, Hamilton, Edmeads, Pattenden.

Online stanmapstone

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Re: Cancelling a Subscription to 'Find my Past' anyone?
« Reply #12 on: Saturday 29 June 13 20:54 BST (UK) »
You don't click on "Subscribe". "My Account" is on the same line as "Search Records"

Stan
Mapstone, Mapston.
Census Information is Crown Copyright, from www.nationalarchives.gov.uk

Offline Romilly

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Re: Cancelling a Subscription to 'Find my Past' anyone?
« Reply #13 on: Saturday 29 June 13 21:00 BST (UK) »

OK, - this is the right page I think, -perhaps I'm being dense, but I can't see the 'cancel continous membership' bit:

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Romilly.
Any census information included in this post is Crown Copyright, from www.nationalarchives.gov.uk
Researching:
Wilson, Warren, Dulston, Hooper, Duffin, Petty, Rees, Davies, Williams, Newman, Dyer, Hamilton, Edmeads, Pattenden.

Online stanmapstone

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Re: Cancelling a Subscription to 'Find my Past' anyone?
« Reply #14 on: Saturday 29 June 13 21:05 BST (UK) »
You have to sign in with your email address and password to access your account. You then get this screen
Mapstone, Mapston.
Census Information is Crown Copyright, from www.nationalarchives.gov.uk

Offline Romilly

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Re: Cancelling a Subscription to 'Find my Past' anyone?
« Reply #15 on: Saturday 29 June 13 21:11 BST (UK) »

Many thanks Stan, - I have now cancelled my continuous subscription!

By being permanently 'signed in' I was missing that page. I've now ammended so that I sign in each time.

Cheers, Romilly.
Any census information included in this post is Crown Copyright, from www.nationalarchives.gov.uk
Researching:
Wilson, Warren, Dulston, Hooper, Duffin, Petty, Rees, Davies, Williams, Newman, Dyer, Hamilton, Edmeads, Pattenden.

Online stanmapstone

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Re: Cancelling a Subscription to 'Find my Past' anyone?
« Reply #16 on: Saturday 29 June 13 21:19 BST (UK) »
Even if you are permanently signed in, for some reason you have to sign in again to access your account.
Stan
Mapstone, Mapston.
Census Information is Crown Copyright, from www.nationalarchives.gov.uk

Offline groom

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Re: Cancelling a Subscription to 'Find my Past' anyone?
« Reply #17 on: Saturday 29 June 13 21:39 BST (UK) »
Even if you are permanently signed in, for some reason you have to sign in again to access your account.
Stan

Possibly for security reasons, as if you are permanently signed in anyone who uses your computer could get into your account and change it.
Census information Crown Copyright, from www.nationalarchives.gov.uk