Author Topic: Windows 8 won't show ink cartridge levels  (Read 9857 times)

Offline Glenpenny

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Windows 8 won't show ink cartridge levels
« on: Wednesday 20 November 13 12:27 GMT (UK) »
I have a new pc with Windows 8.  My Epson printer (Stylus Photo R320) was working perfectly until one of the ink cartridges ran out.  On my old pc I got a warning message about ink levels but no longer get this and I have no idea which cartridge needs replacing.  Help please.
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Offline Falkyrn

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Re: Windows 8 won't show ink cartridge levels
« Reply #1 on: Wednesday 20 November 13 12:34 GMT (UK) »
The program you need is the Epson Monitor - it may have been disabled in printing preferences
Have a read at this Epson page
http://www.epson.co.uk/gb/en/viewcon/corporatesite/products/mainunits/faq/2779/1278
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Offline Glenpenny

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Re: Windows 8 won't show ink cartridge levels
« Reply #2 on: Wednesday 20 November 13 13:52 GMT (UK) »
Thank you Falkryn.  I had a go at this but the status monitor option doesn't come up, only the options to
nozzle check, clean the heads and  print head alignment.  On the printing preferences main page there is an option to "get ink levels" but I just get an error message.  I think I'm going to have to bite the bullet and get a new printer! 

Any one want 7 black, 2 yellow, 2 cyan, 1 magenta and 1 light magenta cartridges?
Clifton - Kirkham, Garstang, Lancs
Benson - Greenhalgh, Lancs
Hankinson - Freckleton, Lancs
Roobottom - Barnsley, W.Yorks
Drelincourt - Ireland
McLintock - Barnsley, w.Yorks
Catlow - Colne, Newchurch-in-Pendle, Lancs
Bowker - Newchurch-in-Pendle, Lancs
Bambridge - Stebbing, Essex
Lagden - Thaxted, Stebbing, Essex
Perry - Stebbing, Essex
Wileber - Farcet, Huntingdon
Census Information is Crown copyright, from www.nationalarchives.gov.uk

Offline Flattybasher9

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Offline Calverley Lad

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Re: Windows 8 won't show ink cartridge levels
« Reply #4 on: Wednesday 20 November 13 15:00 GMT (UK) »
With your printer switched on, can you view 'printer preferences'?
There is on my Epson an option to select maintenance.
[I take it you have the correct 'printer software' installed - windows 8.1]
 Brian
Yewdall/Yewdell/Youdall -Yorkshire

Offline Falkyrn

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Re: Windows 8 won't show ink cartridge levels
« Reply #5 on: Wednesday 20 November 13 23:58 GMT (UK) »
It sounds as if your printer driver installation is either incomplete or faulty. Try visiting the Epson site suggested and download the latest driver for your printer. Failing that check and see if the facility to print a test page is still there, you should be able to see which colour is missing there.
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Offline Glenpenny

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Re: Windows 8 won't show ink cartridge levels
« Reply #6 on: Thursday 21 November 13 11:04 GMT (UK) »
Many thanks for all your suggestions.

Flatybasher : I checked out the link but my drivers are already up to date.
Falkyrn:  There isn't an option to print a test page.
Calverley Lad:  I can access a maintenance page but the status monitor option is not there.

I have rung Epson (at 10p per minute) and was told that my printer is too old to be compatible with Windows 8 and they couldn't help.

I connected the printer back to my old pc, which luckily I still have, and the ink status monitor on there said it was the yellow ink which needs replacing. I have done this, reconnected to the new pc and the printer is working again - until another cartridge runs out.  ::)
Clifton - Kirkham, Garstang, Lancs
Benson - Greenhalgh, Lancs
Hankinson - Freckleton, Lancs
Roobottom - Barnsley, W.Yorks
Drelincourt - Ireland
McLintock - Barnsley, w.Yorks
Catlow - Colne, Newchurch-in-Pendle, Lancs
Bowker - Newchurch-in-Pendle, Lancs
Bambridge - Stebbing, Essex
Lagden - Thaxted, Stebbing, Essex
Perry - Stebbing, Essex
Wileber - Farcet, Huntingdon
Census Information is Crown copyright, from www.nationalarchives.gov.uk