Pages: [1] 2

Author Topic: Family Search  (Read 1995 times)

Offline a chesters

  • RootsChat Aristocrat
  • ******
  • Posts: 1,157
    • View Profile
Family Search
« on: Sunday 19 October 14 05:21 BST (UK) »
When I try to come up on the Family Search website, all I am getting is a text version of the website, not the normal web display.

Even when I log in, I end up with the text version, which is not usable at all.

Is anyone else having this problem, or is it my computer. It is the same one I have been using for several years.

I am using IE 9, if there has been a change at Family Search, which has not been made obvious to me.

A Chesters

Online Erato

  • RootsChat Marquessate
  • *******
  • Posts: 6,750
  • Old Powder House, 1703
    • View Profile
Re: Family Search
« Reply #1 on: Sunday 19 October 14 05:25 BST (UK) »
I've been using FamilySearch all evening with no problems [US records; using Firefox].
Wiltshire:  Banks, Taylor
Somerset:  Duddridge, Richards, Barnard, Pillinger
Gloucestershire:  Barnard, Marsh, Crossman
Bristol:  Banks, Duddridge, Barnard
Down:  Ennis, McGee
Wicklow:  Chapman, Pepper
Wigtownshire:  Logan, Conning
Wisconsin:  Ennis, Chapman, Logan, Ware
Maine:  Ware, Mitchell, Tarr, Davis

Offline a chesters

  • RootsChat Aristocrat
  • ******
  • Posts: 1,157
    • View Profile
Re: Family Search
« Reply #2 on: Sunday 19 October 14 06:14 BST (UK) »
Thanks Erato.

Might have to change to Firefox, will try on wifes laptop to see what happens first.

Offline alanmack

  • RootsChat Veteran
  • *****
  • Posts: 664
  • Census information Crown Copyright, from www.nationalarchives.gov.uk
    • View Profile
Re: Family Search
« Reply #3 on: Sunday 19 October 14 09:02 BST (UK) »
Have you inadvertently switched off the style attribute (in the View options)? Going to 'No Style' would produce what you describe I think.

alanmack
Glamorgan - Carpenter, Chamberlain, Ellis, Watkins, Rees, Bevan
Wiltshire - Carpenter, Chamberlain, Ellis, Merrett
Essex - Burdon, Taylor, Menzies
Canada - Burdon, Parkinson
Australia - Carpenter, Burdon

Offline Alexander.

  • RootsChat Marquessate
  • *******
  • Posts: 3,295
    • View Profile
Re: Family Search
« Reply #4 on: Monday 20 October 14 02:41 BST (UK) »
It could be simply that the style sheet in your cache is corrupted. If that is the case then clearing the cache ought to fix it.

Instructions: View or delete temporary Internet files in Internet Explorer 9

Alexander

Offline a chesters

  • RootsChat Aristocrat
  • ******
  • Posts: 1,157
    • View Profile
Re: Family Search
« Reply #5 on: Monday 20 October 14 03:52 BST (UK) »
Erato, I have used Firefox on OH's laptop, and it works in the normal way.

Alanmack, I have checked that, and it is on default style.

Alexander, I have cleared the cache, and am still getting the text display.

Looks like I might have to include Firefox on the desktop  ::)

Thank you all for your help. It is most annoying.

AC

Offline confusion

  • RootsChat Senior
  • ****
  • Posts: 307
  • I was born poor - and still have all of it
    • View Profile
Re: Family Search
« Reply #6 on: Monday 20 October 14 12:39 BST (UK) »
Quote
a chesters:
When I try to come up on the Family Search website, all I am getting is a text version of the website, not the normal web display.

Even when I log in, I end up with the text version, which is not usable at all.

IIRC with the introduction of HTML5  the css (cascading style sheets) have been changed.
This impacts on users with older web browsers (IE9 and below)
Hence this is what you are seeing currently.

Newer web browsers Firefox/Chrome/Sea Monkey and IE10+ display the web pages correctly.
You will need to update your browser to view the affected pages normally.

Hope this helps.

Jim
Willey, Berry, Cox, Davis, Haddock, Hutton, Griffiths/Griffin, Tanner - Worcestershire
Cox, Dudley, Harris, Moore, Neville, Payne - Warwickshire
Chambers, Douds, Dryden, Given, Hamilton, Hassan, McPherson, McWhirter, Simpson, Taggart, Vauls, Whiteside - Ireland/Scotland, Northumberland
Challis, Halls, Heady, Grove, Lawrence - Essex
Foxwell, Imm, Ward - Gloucesteshire
Heady, Collis, Griffin - Hertfordshire
Hurling - Middlesex
Willey, Imm - Monmouthshire
Imm, Hamilton, Hedge, Majury, Sollis - US

Offline Alexander.

  • RootsChat Marquessate
  • *******
  • Posts: 3,295
    • View Profile
Re: Family Search
« Reply #7 on: Monday 20 October 14 14:52 BST (UK) »
You could try turning on Compatability View - go to Tools > Compatability View Settings, and add familysearch.org.

Alexander

Offline a chesters

  • RootsChat Aristocrat
  • ******
  • Posts: 1,157
    • View Profile
Re: Family Search
« Reply #8 on: Tuesday 21 October 14 05:26 BST (UK) »
Thank you one and all for you interest and help.

I have just downloaded Firefox, and have got onto Family Search with not a problem.

I have also been able to view another website which IE9 was incapable of viewing, and can see it no problem. IE9 is not regarded as no good, and I will be using Firefox.

Again, many thanks for your help.

AC
Pages: [1] 2