Author Topic: No response from GenesReunited  (Read 6238 times)

Offline jake01

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No response from GenesReunited
« on: Tuesday 28 October 14 19:14 GMT (UK) »
I have been trying to renew my password through their website, change my mail address and finally contact them all through their website, but I have NO response from them.Have been trying for the past two weeks As anyone else been having problem with GenesReunited ? Can  someone point me in the right direction. Thank you Jake.
Orrell,Higginson,Young,Leigh,Green,Peet,Lloyd,Mills... Lancashire.
Mills...Nottinghamshire.  
Nelles, Mills,Walker,Johnson...Canada.
Pepin. USA.
Peet. Lloyd. Canada.
Peet. Australia

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Offline trystan

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Re: No response from GenesReunited
« Reply #1 on: Wednesday 29 October 14 13:13 GMT (UK) »
It may be worth sending them a letter in the post.

Their postal address is:

Genes Reunited,
The Glebe,
6 Chapel Place,
Rivington Street,
London EC2A 3DQ

It's worth putting as much information down for them as you can remember for them to find your membership details. For example, your old email address, your new one, what username you were using, and any other information you gave them to register. Also, make sure that its clear what your new email address is. They may after all try and reset your password and sent it to your old email address - in which case you may not get it.

Also, check your 'spam' folder on your email program. Make sure that the reply that they may have sent you hasn't ended up there (it can happen quite easily).

Trystan
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Offline jake01

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Re: No response from GenesReunited
« Reply #2 on: Thursday 30 October 14 19:40 GMT (UK) »
Thank you for that Trystan. I have tried once more to reset my pass word with GenesReunited to no avail, I also tried to send to their support team through the website with no success. So as your suggestion I am sending he an old fashioned letter through the post. Hope this works!
Jake01.
Orrell,Higginson,Young,Leigh,Green,Peet,Lloyd,Mills... Lancashire.
Mills...Nottinghamshire.  
Nelles, Mills,Walker,Johnson...Canada.
Pepin. USA.
Peet. Lloyd. Canada.
Peet. Australia

Offline trystan

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Re: No response from GenesReunited
« Reply #3 on: Thursday 30 October 14 21:48 GMT (UK) »
Jake,

Let's hope they get back to you - I'm sure they will.

Trystan
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Offline carol8353

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Re: No response from GenesReunited
« Reply #4 on: Friday 31 October 14 09:37 GMT (UK) »
I've noticed with Genes Reunited that they no longer email you to say that you have a message.
I went onto my account page and clicked on messages to find that I had 2 !

Neither knew any more than I did about the lady I'd messaged them about though  ::)

Carol
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Offline Kimbrey

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Re: No response from GenesReunited
« Reply #5 on: Friday 31 October 14 11:00 GMT (UK) »
Under "Company Information" they have this

"in the event of a complaint about our website or services please email our helpful customer services team :-

 support~at~GenesReunited.co.uk

is that the one you used

(they do not make it easy to find) :)

Kim

Moderator Comment: Email address modified to prevent spamming - just replace the ~at~ with @

Offline jake01

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Re: No response from GenesReunited
« Reply #6 on: Sunday 02 November 14 15:20 GMT (UK) »
I used the support proforma on their website to contact them but no reply. Thank you for your info
Kimbrey if i get no reply from my letter I will try the address you quote.
Thank you . Jake01
Orrell,Higginson,Young,Leigh,Green,Peet,Lloyd,Mills... Lancashire.
Mills...Nottinghamshire.  
Nelles, Mills,Walker,Johnson...Canada.
Pepin. USA.
Peet. Lloyd. Canada.
Peet. Australia

Offline Ellis-Winkup

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Re: No response from GenesReunited
« Reply #7 on: Saturday 08 November 14 20:33 GMT (UK) »
Often these days, social media is the best place to get rapid customer service, as firms don't like their failings to be public.

So,  www.facebook.com/GenesReunited  or https://twitter.com/GenesReunited
Ellis, Kilner, Hanwell of Denby W.Yorks * Winkup, Whitelegge of Salford * Winkup of Norfolk

Offline trystan

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Re: No response from GenesReunited
« Reply #8 on: Sunday 09 November 14 09:16 GMT (UK) »
You can very conveniently share this topic by tweet/facebook/googleplus by using the little sharing buttons at the bottom of the first post of this topic too. :)

Trystan
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