Author Topic: No response from GenesReunited  (Read 6239 times)

Offline groom

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Re: No response from GenesReunited
« Reply #27 on: Thursday 20 November 14 10:19 GMT (UK) »
Perhaps an email saying that you were stopping your subscription as you cant use the site might get some response. Something obviously very wrong as others have got quick replies. If you do phone, demand at least a month's extension for the time you haven't used it. If they want proof just point them towards this thread.  ;)
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Offline jake01

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Re: No response from GenesReunited
« Reply #28 on: Thursday 20 November 14 12:58 GMT (UK) »
Update: Rang the number (Joy dean quoted .reply15) This number is for Find my Past only and they tell me that Genes Reunited do NOT have a telephone contact number. contact by email only. ( the plot thickens) I have now sent another email with all the relevant info. Keeping my fingers crossed again.
Jake01
Orrell,Higginson,Young,Leigh,Green,Peet,Lloyd,Mills... Lancashire.
Mills...Nottinghamshire.  
Nelles, Mills,Walker,Johnson...Canada.
Pepin. USA.
Peet. Lloyd. Canada.
Peet. Australia

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Offline Flattybasher9

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Re: No response from GenesReunited
« Reply #29 on: Thursday 20 November 14 13:15 GMT (UK) »
Genes Reunited is part of Brightsolid Online Publishing Limited which is owned by publisher DC Thomson.

Genes Reunited London office is located at The Glebe, 6 Chapel Place, Rivington Street, London, EC2A 3DQ; T: 08000272027 (Sales Enquiries); 01382429004 (Billing / Accounts Department).

DC Thomson Family History
The Glebe
6 Chapel Place
Rivington Street
London EC2A 3DQ

Billing / Accounts Department: 01382 429004
Customer Support Team: 020 3326 6300

Regards

Malky

Offline jake01

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Re: No response from GenesReunited
« Reply #30 on: Thursday 20 November 14 13:33 GMT (UK) »
Thank you malky.  The customer support number I used was  020 3326 6300 only to be told as I stated in my last post Findmypast only and Genes do not have a support number email only!!!!
Jake01
Orrell,Higginson,Young,Leigh,Green,Peet,Lloyd,Mills... Lancashire.
Mills...Nottinghamshire.  
Nelles, Mills,Walker,Johnson...Canada.
Pepin. USA.
Peet. Lloyd. Canada.
Peet. Australia

Offline groom

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Re: No response from GenesReunited
« Reply #31 on: Thursday 20 November 14 13:41 GMT (UK) »
That's ridiculous isn't it, no wonder lots of people have stopped using them.
Census information Crown Copyright, from www.nationalarchives.gov.uk

Offline jake01

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Re: No response from GenesReunited
« Reply #32 on: Thursday 20 November 14 13:50 GMT (UK) »
What I cannot get my head round is the fact that some people on this thread have had replies in the allotted 2 days. I wait 9 days and get nothing!! When I use the advertised phone number I am told that they do not have support number. If I do get hold of them I think it may be time to remove my tree and close my membership.
Jake01.
Orrell,Higginson,Young,Leigh,Green,Peet,Lloyd,Mills... Lancashire.
Mills...Nottinghamshire.  
Nelles, Mills,Walker,Johnson...Canada.
Pepin. USA.
Peet. Lloyd. Canada.
Peet. Australia

Offline jake01

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Re: No response from GenesReunited
« Reply #33 on: Monday 01 December 14 19:24 GMT (UK) »
Eureka I have now got a reply, after a further two emails from me. They tell me that they had sent me emails previously. ( None received). They have reset my password and now am able to log in. Still puzzled as to way there was no contact for so long.
Jake01.
Orrell,Higginson,Young,Leigh,Green,Peet,Lloyd,Mills... Lancashire.
Mills...Nottinghamshire.  
Nelles, Mills,Walker,Johnson...Canada.
Pepin. USA.
Peet. Lloyd. Canada.
Peet. Australia