Author Topic: No response from GenesReunited  (Read 6240 times)

Offline Flattybasher9

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Re: No response from GenesReunited
« Reply #9 on: Sunday 09 November 14 10:08 GMT (UK) »
According to GenesReunited, they have seen this post on RootsChat, which was brought to their attention, have had no record of a contact from you, and have had no outstanding enquires which sat for more than 2 days within the last 2 moths without being dealt.

Regards

Malky

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Offline jake01

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Re: No response from GenesReunited
« Reply #10 on: Tuesday 11 November 14 20:11 GMT (UK) »
Thank you Flattybasher9. I have email Genes Reunited using their website, emailed them directly, sent them a letter by post and still no reply. Surly if they have seen this topic on rootschat they could contact me!
Regards jake01.
Orrell,Higginson,Young,Leigh,Green,Peet,Lloyd,Mills... Lancashire.
Mills...Nottinghamshire.  
Nelles, Mills,Walker,Johnson...Canada.
Pepin. USA.
Peet. Lloyd. Canada.
Peet. Australia

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Offline groom

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Re: No response from GenesReunited
« Reply #11 on: Tuesday 11 November 14 20:18 GMT (UK) »
According to GenesReunited, they have seen this post on RootsChat, which was brought to their attention, have had no record of a contact from you, and have had no outstanding enquires which sat for more than 2 days within the last 2 moths without being dealt.

Regards

Malky

Just a thought, unless jake01 uses the same user name on Genes Reunited as he does on here, how would they know whether or not they had any contact from him?
Census information Crown Copyright, from www.nationalarchives.gov.uk

Offline jake01

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Re: No response from GenesReunited
« Reply #12 on: Tuesday 11 November 14 20:28 GMT (UK) »
Hi groom, You are dead right! my username on Genes Reunited IS different than the name I use on here. What I cannot understand is that I first asked them for a reset password through their website  which I never got. Then sent email using their website, then a direct email and letter by post. They must have received one of these from me.  My next question is How do I contact them?
jake01.
Orrell,Higginson,Young,Leigh,Green,Peet,Lloyd,Mills... Lancashire.
Mills...Nottinghamshire.  
Nelles, Mills,Walker,Johnson...Canada.
Pepin. USA.
Peet. Lloyd. Canada.
Peet. Australia

Offline carol8353

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Re: No response from GenesReunited
« Reply #13 on: Tuesday 11 November 14 20:30 GMT (UK) »
Under "Company Information" they have this

"in the event of a complaint about our website or services please email our helpful customer services team :-

 support~at~GenesReunited.co.uk

is that the one you used

(they do not make it easy to find) :)

Kim

Moderator Comment: Email address modified to prevent spamming - just replace the ~at~ with @

Like this Jake  ;D ;D ;D
Census information is Crown Copyright, from www.nationalarchives.gov.uk

Offline groom

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Re: No response from GenesReunited
« Reply #14 on: Tuesday 11 November 14 21:15 GMT (UK) »
As suggested earlier why not try contacting them on their Facebook page? I know someone who was having no joy with another FH site, but as soon as she put it on their FB site they replied immediately.
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Offline Joy Dean

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Re: No response from GenesReunited
« Reply #15 on: Wednesday 12 November 14 09:07 GMT (UK) »
There is a telephone number for the customer support team:

http://www.dcthomsonfamilyhistory.com/contact/
Customer Support Team: 020 3326 6300

Offline carol8353

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Re: No response from GenesReunited
« Reply #16 on: Wednesday 12 November 14 11:03 GMT (UK) »
I linked this thread on the Genes Reunited page and this is their response.

Genes Reunited- Hi there, if an email has been sent to us we tend to reply usually within a day or two - We can only advise that they hang on a little longer and wait for a response. Our email, support-at-GenesReunited.co.uk is the best to get us on, but we can't check whether we have mail from an address without that email (which is better not to give out in a public place like this wall).

Carol


Moderator Comment: Email address changed to prevent spamming. Please replace the -at- .
Census information is Crown Copyright, from www.nationalarchives.gov.uk

Offline Flattybasher9

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Re: No response from GenesReunited
« Reply #17 on: Wednesday 12 November 14 11:24 GMT (UK) »
Nearly the same reply I got, with the exception that they had no queries sitting unanswered.

Regards

Malky