No response from GenesReunited

[Flattybasher9]

According to GenesReunited, they have seen this post on RootsChat, which was brought to their attention, have had no record of a contact from you, and have had no outstanding enquires which sat for more than 2 days within the last 2 moths without being dealt.

Regards

Malky

[jake01]

Thank you Flattybasher9. I have email Genes Reunited using their website, emailed them directly, sent them a letter by post and still no reply. Surly if they have seen this topic on rootschat they could contact me!
Regards jake01.

[groom]

According to GenesReunited, they have seen this post on RootsChat, which was brought to their attention, have had no record of a contact from you, and have had no outstanding enquires which sat for more than 2 days within the last 2 moths without being dealt.

Regards

Malky

Just a thought, unless jake01 uses the same user name on Genes Reunited as he does on here, how would they know whether or not they had any contact from him?

[jake01]

Hi groom, You are dead right! my username on Genes Reunited IS different than the name I use on here. What I cannot understand is that I first asked them for a reset password through their website  which I never got. Then sent email using their website, then a direct email and letter by post. They must have received one of these from me.  My next question is How do I contact them?
jake01.

[carol8353]

Under "Company Information" they have this

"in the event of a complaint about our website or services please email our helpful customer services team :-

 support~at~GenesReunited.co.uk

is that the one you used

(they do not make it easy to find)

Kim

Moderator Comment: Email address modified to prevent spamming - just replace the ~at~ with @

Like this Jake 

[groom]

As suggested earlier why not try contacting them on their Facebook page? I know someone who was having no joy with another FH site, but as soon as she put it on their FB site they replied immediately.

[Joy Dean]

There is a telephone number for the customer support team:

http://www.dcthomsonfamilyhistory.com/contact/
Customer Support Team: 020 3326 6300

[carol8353]

I linked this thread on the Genes Reunited page and this is their response.

Genes Reunited- Hi there, if an email has been sent to us we tend to reply usually within a day or two - We can only advise that they hang on a little longer and wait for a response. Our email, support-at-GenesReunited.co.uk is the best to get us on, but we can't check whether we have mail from an address without that email (which is better not to give out in a public place like this wall).

Carol


Moderator Comment: Email address changed to prevent spamming. Please replace the -at- .

[Flattybasher9]

Nearly the same reply I got, with the exception that they had no queries sitting unanswered.

Regards

Malky