No response from GenesReunited

[carol8353]

I have been trying to renew my password through their website, change my mail address and finally contact them all through their website, but I have NO response from them.Have been trying for the past two weeks As anyone else been having problem with GenesReunited ? Can  someone point me in the right direction. Thank you Jake.

Are you sure they have your current email address,and have you checked your Spam folder just to make sure their emails are not going into that instead of directly to you?

[jake01]

thank you carol8353.  As suggested check my spam folder. Sent emails to them using my current address that I first registered with them some years ago. I'm at the end of my teather with this, it as been going on for more than a month. I think  that my last resort would be to telephone them. Keeping my fingers crossed.
Jake .

[jake01]

I have just sent them a mail using the web address given by Joy Dean. the next stage would be a telephone call.
Jake

[Flattybasher9]

Something strange going on. I got this reply, like the first one I had, within 2 days.

"Good Afternoon,

Thank you for your email.

I can confirm that we do aim to respond to all received emails within 2 working days if not sooner and the oldest email in our mailbox to respond to is dated within the last 2 days only.

The user can also use our direct email address which is support-at-GenesReunited.co.uk to contact us should they wish to.

With kind regards,


Vicky
Genes Reunited Support Team"


Regards

Malky

[jake01]

You guys getting reply from Genes Reunited in two days, all very well. I sent them an email on the 09.11.14 it is now the 19.11.14 and still no reply. Were am I going wrong. I have checked my system and yes emails are going out. Checked my spam folder and nothing. When I emailed them I used my current address which i registered with them, So what am I doing wrong
Jake01.

[Alexander.]

I'm very confused as to what exactly you are having trouble with - maybe in your correspondence you are not being clear what you want them to do. I take it you are able to log into your GenesReunited account, can go to your Account page, click Change Email and Password. There are then five boxes: (1) your old password, (2) and (3) your new email address, and (4) and (5) your new password. Passwords have to be between 6 and 12 characters long.

I think it would be quickest and easiest to telephone them. The number is given in Reply #15.

[jake01]

Thank you Alexander. I have been a member of Gene Reunited for a good number of years. When I tried to login 6 or 8 weeks ago it would not let me, I thought maybe my password was wrong so I asked for  password rest. I enter this and a box appeared to say email had been sent to my address with  details of new password. This never arrived, so I tried again nothing. as you can see from my previous posts I have emailed them with no responce, I have also sent a letter with no. responce. When I emailed them I gave  them my address and password, this should be enough for them to contact me. I am now getting suicidal over this maybe my last resort is a telephone call!!!
Jake01.

[Flattybasher9]

Just curious, but have you tried logging in with your old credentials?

Regards

Malky

[jake01]

Yes I have.    Still no reply!!!   Thank you for that suggestion. I may try a telephone call later today, I will keep you posted of the outcome.
Jake01.