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Author Topic: Email notification stopped working  (Read 16500 times)

Offline nanny jan

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Email notification stopped working
« on: Monday 09 February 15 11:25 GMT (UK) »

I've noticed that I am not getting any email notifications when responses are made to a topic I've previously replied to.  I've checked my profile details and the box is ticked........what have I done?


Nanny Jan
Howard , Viney , Kingsman, Pain/e, Rainer/ Rayner, Barham, George, Wakeling (Catherine), Vicary (Frederick)   all LDN area/suburbs  Ottley/ MDX,
Henman/ KNT   Gandy/LDN before 1830  Burgess/LDN
Barham/SFK   Rainer/CAN (Toronto) Gillians/CAN  Sturgeon/CAN (Vancouver)
Bailey/LDN Page/KNT   Paling/WA (var)



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Offline groom

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Re: Email notification stopped working
« Reply #1 on: Monday 09 February 15 11:43 GMT (UK) »
Have you tried looking in your spam box NJ? I had the same problem a year or so ago and that is what Sarah suggested and there they were. Once I'd marked them as not spam they started appearing again.

If they aren't there, contact Sarah, she'll probably be able to check what is happening and if they are bouncing back.
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Offline nanny jan

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Re: Email notification stopped working
« Reply #2 on: Monday 09 February 15 11:49 GMT (UK) »

Oh dear......junk mail box empty. I'll contact Sarah, thanks for the advice.


Nanny Jan
Howard , Viney , Kingsman, Pain/e, Rainer/ Rayner, Barham, George, Wakeling (Catherine), Vicary (Frederick)   all LDN area/suburbs  Ottley/ MDX,
Henman/ KNT   Gandy/LDN before 1830  Burgess/LDN
Barham/SFK   Rainer/CAN (Toronto) Gillians/CAN  Sturgeon/CAN (Vancouver)
Bailey/LDN Page/KNT   Paling/WA (var)



All census look-ups are crown copyright from www.nationalarchives.gov.uk

Offline Treetotal

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Re: Email notification stopped working
« Reply #3 on: Monday 09 February 15 13:15 GMT (UK) »
Hi NJ...I am having the same problem which seemed to occur after Rootschat was down yesterday...I have let Sarah know and have done all that has been suggested....here is a previous post with suggestions.

http://www.rootschat.com/forum/index.php?topic=644511.18


Carol
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Offline nanny jan

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Re: Email notification stopped working
« Reply #4 on: Monday 09 February 15 14:29 GMT (UK) »
Hi Carol,

Phew.......I am not alone! Yes, it seemd to happen just after Rootschat was down.

Unfortunately I am with TalkTalk, which is not mentioned in the previous post,  and after 45 minutes attempting to "live chat with an agent".......4 different agents as it kept disconnecting.....I gave up and sent a private message via their Facebook page.   No response yet but that is nothing new.

Nanny Jan
Howard , Viney , Kingsman, Pain/e, Rainer/ Rayner, Barham, George, Wakeling (Catherine), Vicary (Frederick)   all LDN area/suburbs  Ottley/ MDX,
Henman/ KNT   Gandy/LDN before 1830  Burgess/LDN
Barham/SFK   Rainer/CAN (Toronto) Gillians/CAN  Sturgeon/CAN (Vancouver)
Bailey/LDN Page/KNT   Paling/WA (var)



All census look-ups are crown copyright from www.nationalarchives.gov.uk

Offline nanny jan

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Re: Email notification stopped working
« Reply #5 on: Monday 09 February 15 15:41 GMT (UK) »
Finally managed to get to talk to a TalkTalk agent.......who has taken all the details and "the team" will update me in 24-48 hours......

I'm off for a reviving cuppa........  ;D


Nanny Jan
Howard , Viney , Kingsman, Pain/e, Rainer/ Rayner, Barham, George, Wakeling (Catherine), Vicary (Frederick)   all LDN area/suburbs  Ottley/ MDX,
Henman/ KNT   Gandy/LDN before 1830  Burgess/LDN
Barham/SFK   Rainer/CAN (Toronto) Gillians/CAN  Sturgeon/CAN (Vancouver)
Bailey/LDN Page/KNT   Paling/WA (var)



All census look-ups are crown copyright from www.nationalarchives.gov.uk

Offline rosie17

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Re: Email notification stopped working
« Reply #6 on: Monday 09 February 15 15:46 GMT (UK) »
I am also having the same problem and like you nanny jan checked my profile box and it was ticked  ??? ???

Online Erato

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Re: Email notification stopped working
« Reply #7 on: Monday 09 February 15 15:52 GMT (UK) »
I've always wondered, what is the advantage of email notification over simply hitting the 'New Replies' button at the top of the page?
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Offline sami

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Re: Email notification stopped working
« Reply #8 on: Monday 09 February 15 16:05 GMT (UK) »
Quote from: Erato on Monday 09 February 15 15:52 GMT (UK)
I've always wondered, what is the advantage of email notification over simply hitting the 'New Replies' button at the top of the page?

The advantage for me is that I would probably miss new replies to very old posts that I've been interested in without getting an email notification.

You can always disable the email notification for individual posts if they start to be too numerous or if you are no longer interested in the topic.

sami
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