Author Topic: Ancestry warning message re: email address  (Read 6352 times)

Online CaroleW

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Ancestry warning message re: email address
« on: Monday 23 February 15 18:39 GMT (UK) »
Is anybody else seeing this error message on Ancestry?

Only happened today.   I am getting the following message when I input anything on any Ancestry search page.  It does not affect me using the site in any way

Quote
Error.  There appears to be a problem with your email address.  Click here to verify your email address.

I won't post further details at this stage in case the problem is only on my pc
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Offline lemur41

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Re: Ancestry warning message re: email address
« Reply #1 on: Monday 23 February 15 18:41 GMT (UK) »
Hi CaroleW

I have had the message for at least 4 days. Have ignored it and not clicked. I did consider contacting Ancestry by phone, but have had a busy few days.

If it's still there tomorrow I will contact them.

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Offline jess5athome

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Re: Ancestry warning message re: email address
« Reply #2 on: Monday 23 February 15 18:42 GMT (UK) »
Hi, I've just ran a search with mine and all seems well.

Frank.
Ramsey Ridsdale Ridgway Kempen Knight Harrison Denby Sisson Graney Spilsbury Wain Hebden Abbott Skinn ........ Yorkshire (Doncaster Goole Snaith Thorne area)Lincolnshire Nottinghamshire The Netherlands

Offline jess5athome

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Re: Ancestry warning message re: email address
« Reply #3 on: Monday 23 February 15 18:46 GMT (UK) »
Hi, back again, just checked there facebook page and they are aware of the problem and are trying to sort it out  ::)  Knowing how they are at times I wouldn't hold your breath.

Frank.

ADDED: Taken from the Facebook page:

"Hi ****, apologies for this error message. We are looking into it and are gathering information from our members. Could you private message us your email address to take a further look."

End of quote.



I would think it is up to individuals as to whether they message them.
Ramsey Ridsdale Ridgway Kempen Knight Harrison Denby Sisson Graney Spilsbury Wain Hebden Abbott Skinn ........ Yorkshire (Doncaster Goole Snaith Thorne area)Lincolnshire Nottinghamshire The Netherlands

Offline lemur41

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Re: Ancestry warning message re: email address
« Reply #4 on: Monday 23 February 15 18:49 GMT (UK) »
Thanks Frank

Like Carole I thought it might just be my PC. I'm not on Facebook .

lemur41


Online CaroleW

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Re: Ancestry warning message re: email address -- COMPLETED WITH THANKS
« Reply #5 on: Monday 23 February 15 18:50 GMT (UK) »
That's great - thanks a lot.

I have made 4 attempts to ring them today but waited so long to speak to anybody that I gave up
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Offline jess5athome

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Re: Ancestry warning message re: email address
« Reply #6 on: Monday 23 February 15 18:54 GMT (UK) »
Hi all, it seems they are telling people to clear the browsing history, cookies etc and reboot the laptops / computers and that should work, HOWEVER, one person did this the other day but the problem has happened again today.


Frank (Facebook mole  ;D )
Ramsey Ridsdale Ridgway Kempen Knight Harrison Denby Sisson Graney Spilsbury Wain Hebden Abbott Skinn ........ Yorkshire (Doncaster Goole Snaith Thorne area)Lincolnshire Nottinghamshire The Netherlands

Online CaroleW

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Re: Ancestry warning message re: email address
« Reply #7 on: Monday 23 February 15 19:11 GMT (UK) »
Hi Frank

Clearing out etc doesn't work  ::)

I've just done a full clear out of my browsing history plus cookies which has removed all my logins/passwords

Logged into Ancestry - and lo and behold - message is still there so it can stay there until they fix it properly  ???

Cheers
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Offline ggrocott

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Re: Ancestry warning message re: email address
« Reply #8 on: Monday 23 February 15 19:22 GMT (UK) »
I have had this message for days.  I emailed them - they said they were investigating and now I am ignoring it - I am still getting emails from them so ...........................   More irritating is the fact that they say I have hints when I haven't!
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