Author Topic: TalkTalk Email Notification Problems not receiving RootsChat Emails now resolved  (Read 7617 times)

Online sarah

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I know that there are a few members who are not receiving their RootsChat Notifications via talktalk.

One Customer contacted them directly for help and was told that it would have to be RootsChat that made contact with them.  I spoke to them yesterday and was told that the problem would be resolved with a few hours.  This morning I contacted them again and this time was told that they could not discuss the problem with us because we did not have a talktalk account. Each person who is having problems must contact them directly.....

If anyone is having problems with notifications please send me a little pm

Sarah
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Offline Kimbrey

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Re: TalkTalk Email Notification Problems - not receiving RootsChat Emails
« Reply #1 on: Tuesday 24 November 15 15:40 GMT (UK) »
hmmmmm....

Not with talk-talk myself but son is - I sent him an e-mail on Sunday at 11.15 am and was told Sunday evening he had not received any e-mails on Sunday - yesterday he got 10 all sent after 11.15 on Sunday :(

Kim

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Offline nanny jan

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Re: TalkTalk Email Notification Problems - not receiving RootsChat Emails
« Reply #2 on: Wednesday 25 November 15 10:49 GMT (UK) »
I'm battling with TalkTalk after a 10 day spell of serious problems with emails; sending and receiving. One email sent on a Friday to my daughter arrived on the following Tuesday.  ::)

That problem appears to have been resolved but now I have an avalanche of junk mail and no notifications from RootsChat. I altered my profile settlings to use another address and......notifications from RootsChat arrived without problem. So the problem (as I knew it would be) is with TalkTalk but they seem unable to deal with it.  >:(
Howard , Viney , Kingsman, Pain/e, Rainer/ Rayner, Barham, George, Wakeling (Catherine), Vicary (Frederick)   all LDN area/suburbs  Ottley/ MDX,
Henman/ KNT   Gandy/LDN before 1830  Burgess/LDN
Barham/SFK   Rainer/CAN (Toronto) Gillians/CAN  Sturgeon/CAN (Vancouver)
Bailey/LDN Page/KNT   Paling/WA (var)



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Online sarah

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Re: TalkTalk Email Notification Problems - not receiving RootsChat Emails
« Reply #3 on: Wednesday 25 November 15 11:03 GMT (UK) »
Hi Jan,

I am sorry this is going on for so long..

I am waiting to try again with them (all operators busy at moment), I am thinking that if I keep trying I may find a more helpful assistant.  I have a list of emails from talktalk members that seem to have been affected since around the 19th Nov.

Here is a link to their help
https://www.talktalk.co.uk/contactus

Sarah
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Online Christine53

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Re: TalkTalk Email Notification Problems - not receiving RootsChat Emails
« Reply #4 on: Wednesday 25 November 15 11:34 GMT (UK) »
I am thinking that if I keep trying I may find a more helpful assistant. 

As a long suffering TalkTalk customer in my experience they don't appear to have any of those !

Christine
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Offline JenB

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Re: TalkTalk Email Notification Problems - not receiving RootsChat Emails
« Reply #5 on: Wednesday 25 November 15 11:43 GMT (UK) »
One email sent on a Friday to my daughter arrived on the following Tuesday.  ::)

You're lucky  ::)  Several of mine have vanished into cyberspace, including test emails I sent to myself  ::)
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Online sarah

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Re: TalkTalk Email Notification Problems - not receiving RootsChat Emails
« Reply #6 on: Wednesday 25 November 15 12:04 GMT (UK) »
Finally got through to Sangam...

He said that the problem has been passed on the the Fault Management Network Team who have said they will resolve the problem in 24 hours.

I asked was there an incident number I could give talktalk if I wished to follow up on the problem if it had not been resolved, they said they could not tell me due to data protection. If I wished for news on the problem I need to ask Nanny Jan..

Sarah
For Help on how to post an Image on RootsChat
http://www.rootschat.com/forum/index.php?topic=459330.0

If you have been helped on RootsChat be sure to spread the word!

UK Census info. Crown Copyright, from www.nationalarchives.gov.uk

Offline nanny jan

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Re: TalkTalk Email Notification Problems - not receiving RootsChat Emails
« Reply #7 on: Wednesday 25 November 15 12:46 GMT (UK) »


Oh dear.......I have been keeping the Fault Management Network Team busy......well those that have been reporting it have been busy.

To add insult to injury.....they've just taken their usual bill payment today.  >:(
Howard , Viney , Kingsman, Pain/e, Rainer/ Rayner, Barham, George, Wakeling (Catherine), Vicary (Frederick)   all LDN area/suburbs  Ottley/ MDX,
Henman/ KNT   Gandy/LDN before 1830  Burgess/LDN
Barham/SFK   Rainer/CAN (Toronto) Gillians/CAN  Sturgeon/CAN (Vancouver)
Bailey/LDN Page/KNT   Paling/WA (var)



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Offline JenB

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Re: TalkTalk Email Notification Problems - not receiving RootsChat Emails
« Reply #8 on: Wednesday 25 November 15 13:18 GMT (UK) »

He said that the problem has been passed on the the Fault Management Network Team who have said they will resolve the problem in 24 hours

This is a known problem which has been going on for some time; they have been promising to resolve it for ages.
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