Hi "Janie"
WELCOME ! to Rootschat
You will have to communicate "offline" [ not place details on public Rootschat ] AND you will also need to open up the personal message ( pm ] so we all can talk via private message.
So, make a summary of all the detail that you have.
You can then copy into message(s) to "us" [ those who wish to help ]
So, make a post in this thread and say "ok, thanks"
So, make another post in this thread and say "done"
We can then talk to you and, more importantly, you can talk to us.
Cheers
Ray