Author Topic: FTM Tree Sync ceasing from 29 March?  (Read 19163 times)

Offline sng165

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Re: FTM Tree Sync ceasing from 29 March?
« Reply #99 on: Thursday 11 May 17 14:03 BST (UK) »
Since my last post on here, I've left Ancestry, left FTM.
I've had my FTM money back via PayPal, & had a £35 refund from Ancestry after I complained I hadn't been able to use their service properly for the last 2 months.
I'm now using MyHeritage.
It took a LOT of initial cleaning up after loading GEDCOMs from Ancestry - Ancestry leave a LOT of crud in there despite claiming deletion.
Plus they have a manned helpline with knowledgeable staff.
Anyway it's done now, & I am ready-to-go. I've even loaded my pictures & documents.
It's different, & takes getting used to, after 5+ years on Ancestry, but I like it.

However, despite all this I am still getting BETA TEST emails & links from Ancestry/FTM !!!!
Although I left FTM last week & was refunded last week, I got new tests last Sunday, again on Weds & again today! 
  • appears sync is till a problem!
    critical bugs still in there!
    they are still working on hot fixes!

Good luck if you're still waiting for FTM2017 ! you may be waiting a while..... :'(

Offline weste

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Re: FTM Tree Sync ceasing from 29 March?
« Reply #100 on: Thursday 11 May 17 17:58 BST (UK) »
Well there's still no update on the facebook page, no emails to people still waiting, no individual emails for test drives and its past a week now and the support and communication is pretty poor, what a way to run a business.

Offline groom

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Re: FTM Tree Sync ceasing from 29 March?
« Reply #101 on: Thursday 11 May 17 21:43 BST (UK) »
Over 6 weeks now since they took the money!
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Offline weste

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Re: FTM Tree Sync ceasing from 29 March?
« Reply #102 on: Friday 12 May 17 07:42 BST (UK) »
There is an update finally! Basically they are expanding the beta test drive. Look at support.familytreemaker.com
Seems to me that they want everyone to get in via the beta test drive reading between the lines. They are on to the alternate list and hope to have got them on board by the end of the weekend and then expand the beta test drivers by 3 times what they have now. Invitations will be going out but not sure I believe the amount they say will be going out.


Offline groom

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Re: FTM Tree Sync ceasing from 29 March?
« Reply #103 on: Friday 12 May 17 09:00 BST (UK) »
Latest from Facebook:

We are now beta testing builds made with the final adjustments from Ancestry that we received a week and a half ago. Those provide a much streamlined process for syncing changes made on the Ancestry side and will allow us to remove all limits from adding FTM 2017 users to the system.
.
So when will that be done? We’ll update you when the beta testing tells us we’ve been successful. The next step would be to provide a new build to our test drivers, and then the rest of the world. We can't provide an exact date yet, but we’re optimistically guessing a couple of weeks.
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Offline GailB

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Re: FTM Tree Sync ceasing from 29 March?
« Reply #104 on: Friday 12 May 17 09:02 BST (UK) »
sigh .....

I want my tree back on my new laptop.
Armitage, Atherton, Barton, Beck, Bradshaw, Brumfitt, Chetwin, Conalty, Connolly, Connor(s), Davidson, Hilton, Hoey, Johnson, Jones, Knight, Lester, McDonald, Molyneux, Morris, Pownall, Rushton, Spark, Stanley, Tunstall, Welsby, West, Wharton, Williams, Wilson, Windridge, Windstandley

Offline Jomot

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Re: FTM Tree Sync ceasing from 29 March?
« Reply #105 on: Saturday 13 May 17 11:22 BST (UK) »
We can't provide an exact date yet, but we’re optimistically guessing a couple of weeks.

So that'll be two months from the original date and even longer since they took our money!  I know they need to get it right before they release it, but a bit of honesty from the outset might have been a good idea.
MORGAN: Glamorgan, Durham, Ohio. DAVIS/DAVIES/DAVID: Glamorgan, Ohio.  GIBSON: Leicestershire, Durham, North Yorkshire.  RAIN/RAINE: Cumberland.  TAYLOR: North Yorks. BOURDAS: North Yorks. JEFFREYS: Worcestershire & Northumberland. FORBES: Berwickshire, CHEESMOND: Durham/Northumberland. WINTER: Durham/Northumberland. SNOWBALL: Durham.

Offline groom

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Re: FTM Tree Sync ceasing from 29 March?
« Reply #106 on: Saturday 13 May 17 11:41 BST (UK) »
So that'll be two months from the original date and even longer since they took our money!  I know they need to get it right before they release it, but a bit of honesty from the outset might have been a good idea.

I still think that was wrong - they should have taken card numbers but not taken the money out until the programme was ready. A week or so I wouldn't have minded, but 2 months is ridiculous.
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Offline weste

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Re: FTM Tree Sync ceasing from 29 March?
« Reply #107 on: Sunday 14 May 17 07:04 BST (UK) »
Totally agree. I'm waiting to see if I get a test drive invitation because they are talking more and more about them, I did n't apply through that link as we are supposed to all get and invite, sick of seeing that and not hearing.Also the fact ancestry wanted those with bigger trees to be the ones who tested, okay I get it but that gave priority to the name collectors. Also they say they will be giving updates weekly, took them long enough.They should have been doing at least that. A friend did n't understand why she was n't hearing about the updates that I was and I pointed out the places to look at.Trouble is I think they know they have almost a captive audience.