findmypast continuous subscription

[arabrab]

 Has anyone had their continuous subscription automatically renewed for FindMyPast uk lately. Could you tell me how much it cost ? As mine has gone up without notification. The last three years it has been £89.55 .

Thanks Barbara

[emeltom]

Mine was renewed earlier this month at £89-55. However when I joined a year ago I was told that my next sub would remain the same as what I was paying then, if you see what I mean.


Emeltom

[Retriever]

I had continuous renewal and have just been charged £107.96 which includes the 10% loyalty discount!

[Jomot]

You should have received a renewal email first - some discussion about that here, including someone who got an additional discount after they complained that they didn't get an email first:

http://www.rootschat.com/links/01jym/

Also some people have been able to negotiate 25% off instead of the standard 10%

http://www.rootschat.com/links/01jyn/

Worth a try.

[Retriever]

Hi Jomot
I started the first thread, never got anywhere with FindMyPast.
My friend says she didn't get an e-mail thanking her for renewing let alone one saying her renewal was coming up.
I've unticked the auto renewal and will look into options next year.

[Jomot]

Hi Retriever

Thanks for the update.   Your reply prompted me to check the Ts & Cs and they state that if auto-renew is selected they wont send an email, they'll just take the cash without notice     I'm due to renew next month so will keep checking it doesn't re-tick itself!

[Retriever]

Hi Jomot

They always used to send renewal e-mails and at one time included the cost.
They should have notified a change like that.

Wonder why they never pointed me towards the terms and conditions when I was going on at them about only getting the thank you for renewing e-mail? One better than my friend, she only found out on checking her credit card statement.

Regards