Author Topic: Family Tree Maker not connecting to the internet.  (Read 8431 times)

Online Flattybasher9

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Family Tree Maker not connecting to the internet.
« on: Sunday 23 July 17 07:55 BST (UK) »
Suddenly, since downloading FTM 2017 my other versions ((2010 and 2014) plus the 2017) will not connect the the internet. There seems to be loads on this on the internet, but no actual solutions that work. Does anyone on RootsChat have a solution which will work?

Thank you.

Regards

Malky

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Offline Treetotal

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Re: Family Tree Maker not connecting to the internet.
« Reply #1 on: Sunday 23 July 17 12:13 BST (UK) »
Hi Malky...have you tried looking here:

https://support.mackiev.com/

Carol
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Online Flattybasher9

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Re: Family Tree Maker not connecting to the internet.
« Reply #2 on: Sunday 23 July 17 17:07 BST (UK) »
Hi Carol, it looks like that they have disconnected all versions apart from the new 2017 one which one has to purchase. I feel that it is a bit of a rip-off personally. One page they are stating the new version is 29, then it's 39, then it's 79 + + + + + +. I am not a very happy budgie. Will have to look for an alternative program.

Regards

Malky

Offline Treetotal

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Re: Family Tree Maker not connecting to the internet.
« Reply #3 on: Sunday 23 July 17 17:27 BST (UK) »
I feel for you Malky...I have just had to buy updated photo editing software after win 10 updates broke my existing package with no online solutions except to upgrade... it's a money making racket...how many more ways can they come up with to pick a man's pocket  >:(
Carol
CAPES Hull. KIRK  Leeds, Hull. JONES  Wales,  Lancashire. CARROLL Ireland, Lancashire, U.S.A. BROUGHTON Leicester, Goole, Hull BORRILL  Lincolnshire, Durham, Hull. GROOM  Wishbech, Hull. ANTHONY St. John's Nfld. BUCKNALL Lincolnshire, Hull. BUTT Harbour Grace, Newfoundland. PARSONS  Western Bay, Newfoundland. MONAGHAN  Ireland, U.S.A. PERRY Cheshire, Liverpool.
 
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Offline HarryW

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Re: Family Tree Maker not connecting to the internet.
« Reply #4 on: Monday 24 July 17 08:09 BST (UK) »
Hi Carol, it looks like that they have disconnected all versions apart from the new 2017 one which one has to purchase. I feel that it is a bit of a rip-off personally. One page they are stating the new version is 29, then it's 39, then it's 79 + + + + + +. I am not a very happy budgie. Will have to look for an alternative program.

Regards

Malky

They kept that quiet ! - until your post, I thought that the only thing that didn't work in previous versions was "sync" to Ancestry.   I've just fired up a couple old versions (2012 & 2014.1) - you are right, they don't connect any longer.
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Offline AnneMc

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Re: Family Tree Maker not connecting to the internet.
« Reply #5 on: Tuesday 25 July 17 04:17 BST (UK) »
I down loaded the new 2017 version and it says I am not connected to the internet. When I know I am on it.  Send a message to so far have not had a reply

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Offline Kimbrey

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Re: Family Tree Maker not connecting to the internet.
« Reply #6 on: Wednesday 26 July 17 11:36 BST (UK) »









As FTM versions 2014 and 2014+ no longer work is it safe to "uninstall" them ? :-\

I have version 2017 (discounted version) which is working well

Kim








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Re: Family Tree Maker not connecting to the internet.
« Reply #7 on: Wednesday 26 July 17 12:49 BST (UK) »
They say on the site to wait a few days to make sure everything is working, which I did. I uninstalled mine after checking that 2017 was working okay and was syncing with my Ancestry trees.
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Offline Kimbrey

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Re: Family Tree Maker not connecting to the internet.
« Reply #8 on: Wednesday 26 July 17 13:22 BST (UK) »
Thanks Groom - will remove them !

Kim