Author Topic: GRO pdf Ordering  (Read 1379 times)

Offline Tsu

  • RootsChat Aristocrat
  • ******
  • Posts: 1,051
  • Ellen Rondeau 1885-1960
    • View Profile
GRO pdf Ordering
« on: Wednesday 20 December 17 12:29 GMT (UK) »
I've just ordered my first pdf from the GRO site.  I had to make a new account because my old one was linked to my work email address and I knew I'd be at home over Christmas.

So far so good but I've just realised that although I had emails confirming the creation of the account and one from WorldPay confirming the £6 charge, I never received an email confirming the order so I can't search for it in My Orders.

Should I have received an email confirming the details of the order?  As I didn't get one, should I call them?

Thanks for any advice.
East London:
Happe/Hoppe (St. Georges in the East)
Stanley (middle name Thurston)
Rondeau (Spitalfields and Salford)
Jones (Bishopsgate - Thomas, Ostrich Feather Manufacturer)
Wood (London City)
McDermott (Londonderry and Stepney)
Upcraft (Bethnal Green)
Chidgey (Shoredtich)
Grim (Bethnal Green)
Row (Mast makers in Wapping)
Spurden (Stepney and Pancras)
Glibbery (Bishopsgate)

Offline Guy Etchells

  • Deceased † Rest In Peace
  • RootsChat Marquessate
  • ********
  • Posts: 4,632
    • View Profile
Re: GRO pdf Ordering
« Reply #1 on: Wednesday 20 December 17 12:45 GMT (UK) »
I've just ordered my first pdf from the GRO site.  I had to make a new account because my old one was linked to my work email address and I knew I'd be at home over Christmas.

So far so good but I've just realised that although I had emails confirming the creation of the account and one from WorldPay confirming the £6 charge, I never received an email confirming the order so I can't search for it in My Orders.

Should I have received an email confirming the details of the order?  As I didn't get one, should I call them?

Thanks for any advice.

I don't understand why you cannot search for it .
Sign into the GRO site using the details you used to place the order email address etc.
then give the date of the order I usually use the 1st of the month of the order as a start date and the current date as the end date
It should then show any progress
Cheers
Guy
http://anguline.co.uk/Framland/index.htm   The site that gives you facts not promises!
http://burial-inscriptions.co.uk Tombstones & Monumental Inscriptions.

As we have gained from the past, we owe the future a debt, which we pay by sharing today.

Offline Tsu

  • RootsChat Aristocrat
  • ******
  • Posts: 1,051
  • Ellen Rondeau 1885-1960
    • View Profile
Re: GRO pdf Ordering
« Reply #2 on: Wednesday 20 December 17 13:02 GMT (UK) »
Ah, the penny dropped!

I thought the COL number was a required field.

Many thanks :)
East London:
Happe/Hoppe (St. Georges in the East)
Stanley (middle name Thurston)
Rondeau (Spitalfields and Salford)
Jones (Bishopsgate - Thomas, Ostrich Feather Manufacturer)
Wood (London City)
McDermott (Londonderry and Stepney)
Upcraft (Bethnal Green)
Chidgey (Shoredtich)
Grim (Bethnal Green)
Row (Mast makers in Wapping)
Spurden (Stepney and Pancras)
Glibbery (Bishopsgate)

Offline Guy Etchells

  • Deceased † Rest In Peace
  • RootsChat Marquessate
  • ********
  • Posts: 4,632
    • View Profile
Re: GRO pdf Ordering
« Reply #3 on: Wednesday 20 December 17 18:02 GMT (UK) »
No problem, many people think that.
Cheers
Guy
http://anguline.co.uk/Framland/index.htm   The site that gives you facts not promises!
http://burial-inscriptions.co.uk Tombstones & Monumental Inscriptions.

As we have gained from the past, we owe the future a debt, which we pay by sharing today.


Offline LizzieW

  • RootsChat Marquessate
  • *******
  • Posts: 10,947
  • I'm nearer to finding out who you are thanks DNA
    • View Profile
Re: GRO pdf Ordering
« Reply #4 on: Thursday 21 December 17 12:17 GMT (UK) »
When I said previously that I hadn't had an email receipt a kind Rootschatter said it was because after placing my order I didn't press the return to GRO icon or whatever the phrase is.  So that's what you have to do to get the email receipt.