Author Topic: How to change Broad band supplier  (Read 995 times)

Offline Tickettyboo

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Re: How to change Broad band supplier
« Reply #9 on: Thursday 20 September 18 20:05 BST (UK) »
Bless her, as if she doesn't have enough to deal with.
That should have been dealt with when her husband died and his probate was done. A contract with a deceased person can no longer be valid and should have been cancelled. I am surprised that the bank did not automatically cancel the d/ds when they were informed of his death.

If she hasn't already done it, she needs to tell whoever the provider is that he has died and send them a copy of his death certificate.

Boo

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Offline LizzieL

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Re: How to change Broad band supplier
« Reply #10 on: Thursday 20 September 18 20:08 BST (UK) »
bank account was joint so it was transferred to her sole name and dds continued as before. It would have been even more inconvenient if all dd's suddenly cancelled - gas cut off, electricity cut off etc
Berks / Oxon: Eltham, Annetts, Wiltshire (surname not county), Hawkins, Pembroke, Partridge
Dorset / Hants: Derham, Stride, Purkiss, Scott, Sibley
Yorkshire: Pottage, Carr, Blackburn, Depledge
Sussex: Goodyer, Christopher, Trevatt
Jersey: Fowler, Huelin, Scott
Essex/Herts: Livermore, Holgate, Law, Day, Myson, Boyton
Norfolk/Suffolk: Stone, Alexander, Tipple, Ingate

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Offline Tickettyboo

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Re: How to change Broad band supplier
« Reply #11 on: Thursday 20 September 18 20:13 BST (UK) »
But the contract was not joint and should have been cancelled and, if required, transferred to the new sole name.
Though I do accept that at such a time, she may not have thought of that and if the account has been paid since he died and the service has since stopped then the provider is at fault.

Boo

Offline hallmark

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Re: How to change Broad band supplier
« Reply #12 on: Thursday 20 September 18 20:22 BST (UK) »
If it was by d/d then why has the provider stopped the WiFi?

The old supplier won't let her change.... so is she paying for it now?  It was coming from same Bank account number.

If the supplier has withdrawn Wifi, then the supplier has killed off any contract! So how can he stop her from getting Wifi from someone else?

Offline silvery

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Re: How to change Broad band supplier
« Reply #13 on: Wednesday 14 November 18 18:34 GMT (UK) »
Contact the broadband supplier (old) and ask for the MAC code.    If they need a male voice get someone else to phone.   Give the mac code to the new supplier.

Just for clarification, what exactly do you mean when you say the old supplier won't let the person change supplier?    What are they saying/doing? 
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Offline BillyF

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Re: How to change Broad band supplier
« Reply #14 on: Wednesday 14 November 18 19:51 GMT (UK) »
Can`t you change broadband whenever you want to ? !! They try to put obstacles in your way.

I found this https://www.uswitch.com/broadband/guides/switch/

Offline LizzieL

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Re: How to change Broad band supplier
« Reply #15 on: Wednesday 14 November 18 20:39 GMT (UK) »
Contact the broadband supplier (old) and ask for the MAC code.    If they need a male voice get someone else to phone.   Give the mac code to the new supplier.

Just for clarification, what exactly do you mean when you say the old supplier won't let the person change supplier?    What are they saying/doing?

As I understand it, They would only send the MAC code by email to the account holder which is my friend's late husband, not over the phone. And she doesn't have password to access his email.

Berks / Oxon: Eltham, Annetts, Wiltshire (surname not county), Hawkins, Pembroke, Partridge
Dorset / Hants: Derham, Stride, Purkiss, Scott, Sibley
Yorkshire: Pottage, Carr, Blackburn, Depledge
Sussex: Goodyer, Christopher, Trevatt
Jersey: Fowler, Huelin, Scott
Essex/Herts: Livermore, Holgate, Law, Day, Myson, Boyton
Norfolk/Suffolk: Stone, Alexander, Tipple, Ingate

Offline Tickettyboo

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Re: How to change Broad band supplier
« Reply #16 on: Wednesday 14 November 18 20:51 GMT (UK) »
this has gone on too long,  I'd suggest she contacts Ofcom to report the problem and say the isp are acting not only unreasonably but utterly unforgiveably

Boo

Offline groom

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Re: How to change Broad band supplier
« Reply #17 on: Wednesday 14 November 18 21:23 GMT (UK) »
If she still hasn't access to broadband, surely the easiest thing to do would be to stop the direct debit and write to the company enclosing a death certificate cancelling the contract. Not much they can do if the contract is in her late husband's name, they can't sue him. Then take out a new contract with a different provider in her own name.

I wonder if she isn't talking to the correct people, she needs to talk to their bereavement team and not just to one of their ordinary team, who are probably told they can only deal with the person whose name is on the contract.
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