Ancestry don't support popular browsers

[andrewalston]

I have noticed a stupidity in when searching in Ancestry using Microsoft Edge.

When I fail to locate sensible records, it's normal to click "Edit Search" and tweak the fields.

However, if you enter a lower-case N anywhere in many of the boxes, the entire form is cleared. Someone has hooked the keypress to the "Clear Search". Upper-case N is OK.

Having logged a fault, I received a reply which basically blames me for their incompetence.

" We apologize for the frustration this has caused.  Microsoft Edge and Apple Safari web browsers are not compatible with our website.  We recommend that you use Google Chrome or Mozilla Firefox. "

Of course, all the browsers harvest your browsing and other data to sell to advertisers, but it appears that Ancestry only play ball with the worst offenders.

[heywood]

I use an iPad and it happens to me too. I end up trying to touch the key in a certain way or use an asterisk or hope that it will complete the word automatically.
I didn’t know the reason- am not technical enough but glad to hear it is not just me.

[Mvann]

Might also explain why I sometimes get hints pages in French and german sometimes.

[arthurk]

However, if you enter a lower-case N anywhere in many of the boxes, the entire form is cleared. Someone has hooked the keypress to the "Clear Search". Upper-case N is OK.

Having logged a fault, I received a reply which basically blames me for their incompetence.

" We apologize for the frustration this has caused.  Microsoft Edge and Apple Safari web browsers are not compatible with our website.  We recommend that you use Google Chrome or Mozilla Firefox. "

I've found exactly the same issue using Chrome and Firefox. However, either it's intermittent, or it happens only in certain datasets or text boxes, and so far I haven't managed to work out exactly where the problem lies. I'm sure it's something on their site, though - I've seen other reports about it over the past few weeks.

[CarolA3]

I'm using Edge and, without wishing to tempt fate, I've just tried to replicate the 'n' problem and nothing untoward happened.  That's on a laptop and logged in to ancestry.co.uk.

Never had different languages come up either

Carol

[Pheno]

Well I have to say that I use the Opera browser and I have never experienced any of the problems that are often reported on here.

Pheno

[Jomot]

" We apologize for the frustration this has caused.  Microsoft Edge and Apple Safari web browsers are not compatible with our website.  We recommend that you use Google Chrome or Mozilla Firefox. "

I only use Chrome and it's been happening to me too, but only very recently. 

[Mvann]

Think this is in Spanish

[PrawnCocktail]

Also found the form clearing suddenly. On the days it's busy doing that, it sometimes works better for me to put the place in first - maybe that's because I'm often putting "Northamptonshire" in!

And I use Firefox, and usually get told to try Chrome!